On-demand, vetted contact center technical support specialists available in 150+ countries via outsourcing or freelance to provide technical assistance and issue resolution.
Looking for contact center work?
By partnering with us, you open up access to our pool of vetted professionals who are equipped to support your growing needs with high-level and tactical skills.
Service Delivery Facility
Service Delivery Facility
Access a diverse talent pool of technical support agents from 150+ countries. Our expertly vetted and trained agents deliver specialized solutions, addressing your unique needs. With our global talent, you can strengthen your customer relationships across the globe.
With a team proficient in over 14 languages—including English, Spanish, German, Japanese, and Portuguese—we provide tech support that transcends linguistic barriers. Our agents’ fluency enables us to serve a diverse and global clientele, delivering seamless communication and exceptional support to customers across various regions.
Experience the convenience of a technical support team that flexes with your business needs. Our services allow you to effortlessly scale your support team, whether up or down, in response to shifting customer demand. Effortlessly adapt to evolving business requirements without the burden of extra costs.
With our technical support agents readily available 24/7, your customers receive immediate assistance whenever they need it, irrespective of time zones. Our unwavering commitment to prompt response times ensures elevated customer satisfaction and seamless support experiences.
Partnering with us for your technical support needs results in significant cost savings by eliminating the expenses tied to establishing and sustaining an in-house team. We’ll help you benefit from high-quality tech support that is both economical and uncompromising in its standards.
We use state-of-the-art customer support technologies, including advanced ticketing systems, CRM software, and chatbots. With our commitment to continuous innovation and adaptation to emerging technologies, you can empower your customers with a modern and comprehensive technical support experience.
1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.
MANGER OF TRAINING, HOMELIGHT
Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.
VP of Client Services, Pentius
The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.
Owner, Carve Financial
We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.
VP Finance, Bluestone Lane
They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.
CEO, Startup Incubator
The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.
HR Manager, Tech Company
They are an exemplary partner. 1840 provided us with multiple agents to work our customer support channels… Key deliverables included maintaining our KPIs such as 96% CSAT, 15 second first reply time for chat, and 4-hour first reply time for email.
FASHION WHOLESALE CLIENT
Director of Customer Support
The first step is to define the work and let us know your needs. We’ll work closely with you to understand your goals, technical needs, and any requirements.
We’ll start putting together your team of qualified experts. We’ll assemble and train an efficient workforce to get your technical support needs done.
We’ll continue to work closely with you to ensure your new team’s productivity, quality of work and output is running efficiently and scaling to your needs.
Contact center technical support is a specialized service offered to assist customers with technical challenges related to its products, services, or systems. By utilizing various communication channels, such as phone calls, emails, live chats, and social media, our trained technical support agents offer solutions to a variety of issues, including software and hardware malfunctions, connectivity problems, and account-related inquiries. The support process involves diagnosing and troubleshooting issues, guiding customers through installations and configurations, offering insights on product features, and providing workarounds for known problems. Complex issues may be escalated to experts for further resolution.
Outsourcing technical support services can offer your company numerous benefits, including increased efficiency, scalability, and cost savings. By leveraging our expertise and resources, your company can quickly scale your technical support efforts without having to hire additional employees or invest in expensive technology.
Yes, we offer a diverse team of technical support agents available in 150 countries who are fluent in multiple languages, allowing us to provide effective support to customers from different regions and linguistic backgrounds.
We offer a range of communication channels to suit your customers' preferences, including phone support, email, live chat, and social media. Our goal is to provide convenient and accessible support to your customers through their preferred channels.
Absolutely! We are known for our custom solutions. We work closely with you to understand your unique business needs and tailor our technical support services accordingly. Whether it's providing support for specific products or customizing the communication channels, we are flexible and adaptable to meet your requirements.