Contact Center

Contact Center Solutions Tailored to Your Business and Focused on CX

Deliver exceptional customer experiences at scale. Our contact center outsourcing services are equipped with tested processes and performance management to help you build long-term loyalty with your customers. Leverage our talented and dedicated offshore workforce, state-of-the-art infrastructure, and low-cost pricing to ensure a competitive advantage focused on CX.  Schedule a call with one of our expert outsourcing consultants to discuss a customized solution tailored for your needs.

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Call Center outsourcing solutions

Outsource Your Call Center Operations with 1840

From customer service and technical support to inbound/outbound sales, we have years of experience providing a wide range of contact center solutions tailored to your needs.

Looking for something more specific? 
HOW WE HELP

Build an Omnichannel Support Team with 35% Less Downtime – While Saving 27% on Costs.

We make outsourcing your contact center support needs seamless, efficient, and flexible. Our AI enhanced, cloud-based Contact Center as a Service (CCaaS) solutions provide more flexibility, reliability, and scalability than on-premise call centers. Our solutions help you to reach out to your customers 24/7 while leveraging the following benefits:

Provide exceptional CX

AI Cloud Contact Center solutions

Seamless integration

Scalable & on-demand

Dedicated & experienced workforce

24/7/365 multi-lingual agents

Lower handle & queue wait times

Complete data security

State-of-the-art infrastructure

Operational transparency

Low-cost advantage

Quality monitoring & internal training

Contact Center Outsourcing Tailored to Your Needs

Exceptional CX begins with the right infrastructure, workforce, and expertise. Our contact center solutions help you construct customer experiences that feel in-house, not outsourced.

Omni-channel Engagement
ONSHORE, OFFSHORE, GLOBAL, AND MULTILINGUAL

Scale Your Contact Center Operations Flexibly

With professionals located in over 150 countries, we provide the exact contact support you need—in your desired location and language. For your long-term or short-term needs, our global network allows us to deliver quality communication for your customers on demand, on time, and on budget.

Customer Service

Deliver Consistent Customer Experience

Exceed your users’ expectations for clear communication by using our onshore, offshore, nearshore, or virtual contact center teams. Our network brings ease to onboarding new customers, engaging prospective customers, and resolving issues for current customers. You choose the location and language, and we supply the solution to your users’ nuanced needs.

Customer Service
Sales
SALES

Locate Customers Across All Channels

Using the latest marketing and sales technology, our team effectively targets your prospects, engages your current customers, and strategizes to reduce churn. We operate within your budget, so your margins increase without breaking the bank. Our marketing team is flexibly designed to expand the impact of your product and the reach of your customer base.

TECHNICAL SUPPORT

Gain Support for Devices & Innovative Software

Ready to scale throughout your product’s life cycle, our IT team supports your customers and IoT devices with access to routers, WIFI, internet, and hardware. We provide a richer understanding of user experience and troubleshoot with ease.

Technical Support
Exclusive Professional Marketplace

Established through years of connections, our global network of service professionals grants 1840 clients a competitive edge. You no longer have to search for the right people: we bring them straight to your doorstep.

The 1840 Difference

We are deeply invested in helping businesses focus on business, so our services are designed to be hassle-free. We adapt to your organization structure through freelancing or outsourcing, relieving you of the roadblocks that inhibit your company's growth.

Scalable Managed Outsourcing

No matter the scale of your needs, we outsource the exact number of business professionals or processes your company needs for success. Our services grow easily with your business, ensuring your evolving needs are met.

Breadth and Depth for Immediate Scale

Our professional resources and outsourcing services give your company the breadth and depth it needs to scale with speed from a single partner. Let your business needs fall on our broad expertise to drive growth.

Elastic Freelancer Model

From part-time to full-time, our network of freelancers is ready to come alongside your business and meet your needs as they change over time. Flexibility is built into the 1840 model, fulfilling your short-term to long-term needs.

Global Pricing Model

Historically only available to billion dollar companies, our flexible pricing structure allows you to leverage onshore or offshore pricing, creating the most cost-effective structure for your business. We help you customize to maximize your investment.

The 1840 Difference

We are deeply invested in helping businesses focus on business, so our services are designed to be hassle-free. We adapt to your organization structure through freelancing or outsourcing, relieving you of the roadblocks that inhibit your company's growth.

Exclusive Professional Marketplace

Established through years of connections, our global network of service professionals grants 1840 clients a competitive edge. You no longer have to search for the right people: we bring them straight to your doorstep.

Scalable Managed Outsourcing

No matter the scale of your needs, we outsource the exact number of business professionals or processes your company needs for success. Our services grow easily with your business, ensuring your evolving needs are met.

Breadth and Depth for Immediate Scale

Our professional resources and outsourcing services give your company the breadth and depth it needs to scale with speed from a single partner. Let your business needs fall on our broad expertise to drive growth.

Elastic Freelancer Model

From part-time to full-time, our network of freelancers is ready to come alongside your business and meet your needs as they change over time. Flexibility is built into the 1840 model, fulfilling your short-term to long-term needs.

Global Pricing Model

Historically only available to billion dollar companies, our flexible pricing structure allows you to leverage onshore or offshore pricing, creating the most cost-effective structure for your business. We help you customize to maximize your investment.

Jumpstart Your Business

Build remote teams faster with 1840. We will catalyze your growth with freelance experts and elastic resources for each stage of your journey.

hands-off vetted

Client Managed

We augment your existing team with our curated and seasoned industry professionals. You direct, and we fill in the gaps with our expertise.

features

Elastic Workforce

One to Several

Team Integration

Ability to Scale

grow my team
hands-on led

1840 Managed

We build and manage a high-quality team to handle the details of your business. We implement trusted processes to ensure your needs are met.

features

Full-time Scalable Teams

Three to Thousands

Fully Managed

Process Automation

build my team