Enhance your CX with in-language, offshore support. Hire vetted customer service specialists in 150+ countries via outsourcing, freelancing, or direct placement.
Passionate about customer support?
By partnering with us, you open up access to our pool of vetted professionals who are equipped to support your growing needs with high-level and tactical skills.
Service Delivery Facility
Service Delivery Facility
We have an exclusive global network of customer service experts available in over 150 different countries. Leverage their skills, talents, and expertise to diversify your workforce and build world-class remote teams.
We support English, French, Spanish, Chinese, Arabic, and many other languages, so communication is always smooth and in your native tongue.
Our flexible pricing structure allows you to leverage onshore or offshore pricing to create the most cost-effective structure for your business. We can help you outsource your customer service at a fraction of the price an inhouse team would cost.
Alleviate your security and compliance challenges by outsourcing your customer service needs to us. Our operations are 100% compliant with consumer data protection laws.
We’ll assign a dedicated account manager to discover your exact customer service needs and work to build the precise team you need. Our support is available 24/7 to ensure a smooth process from start to finish.
Our knowledge and access to relevant investors, market insights, and unique discounts serve as an extra bonus to give your company a competitive edge and build bridges over barriers that inhibit your growth.
1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.
MANGER OF TRAINING, HOMELIGHT
Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.
VP of Client Services, Pentius
The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.
Owner, Carve Financial
We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.
VP Finance, Bluestone Lane
They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.
CEO, Startup Incubator
The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.
HR Manager, Tech Company
They are an exemplary partner. 1840 provided us with multiple agents to work our customer support channels… Key deliverables included maintaining our KPIs such as 96% CSAT, 15 second first reply time for chat, and 4-hour first reply time for email.
FASHION WHOLESALE CLIENT
Director of Customer Support
The first step is to define the work and let us know your needs. We’ll work closely with you to understand your goals, technical needs, and any requirements.
Once we understand your needs, we’ll start putting together your team of qualified experts. We’ll assemble and train an efficient workforce to get your customer service needs done.
We’ll continue to work closely with you to ensure your new team’s productivity, quality of work and output is running efficiently and scaling to your needs.
Outsourcing customer support helps your company scale quickly by providing access to a larger pool of resources and expertise. This allows you to quickly expand your customer support efforts without having to hire additional employees or invest in expensive technology. Additionally, outsourcing customer support can help you focus on core competencies and drive growth, as well as provide your customers with enhanced CX.
Yes. At 1840, we understand how important it is to maintain control over your brand's messaging and customer experience. That's why we take several steps to ensure that your customers receive the highest level of service and support while maintaining your brand's voice and tone. We work with you to clearly define your brand's messaging guidelines and train our customer service agents to follow them. We also use monitoring and quality assurance processes to ensure that all customer interactions meet your brand's standards. Additionally, we provide regular reporting and performance metrics, so you can stay informed about the quality of service being provided to your customers. Schedule a call with us to learn more and see how we help brands both large and small enhance their CX.
We take data security and privacy very seriously and have implemented comprehensive measures to ensure the protection of your data. These include secure data storage, access control policies, and regular security audits to identify and address vulnerabilities. Our outsourcing services are also compliant with all relevant data protection regulations.
If you already have an in-house team in place, we will work with you to develop a detailed transition plan that outlines the steps involved in transferring your customer service operations. This plan will include a timeline, milestones, and regular check-ins to ensure a smooth and seamless transition.
We understand the importance of maintaining good relationships with your customers and will work closely with you to ensure that our outsourcing services align with your brand values and messaging. We also have a robust customer feedback and complaint handling process in place, which allows us to address any negative perceptions or concerns quickly and efficiently.