Hire remote contact center sales agents in 150 countries via outsourcing, freelancing, or direct placement to boost your sales performance and customer satisfaction levels.
Looking for contact center work?
By partnering with us, you open up access to our pool of vetted professionals who are equipped to support your growing needs with high-level and tactical skills.
Service Delivery Facility
Service Delivery Facility
Leverage our global network of sales agents to expand your market reach and enhance cultural competency. With varied language capabilities and cultural insights, our sales agents can effectively connect with customers from different backgrounds, while fostering creativity and innovation in problem-solving.
Offering call center sales support in a customer’s native language can boost satisfaction and loyalty. Our services cover languages such as English, French, Spanish, Chinese, and Arabic, ensuring clear communication. This can open up new markets, give you a competitive edge, and increase sales opportunities.
Using the ADDIE model, we analyze skill gaps, design tailored curricula, develop engaging materials, and deliver training through a blend of instructor-led sessions and online modules. With ongoing coaching and evaluations, we ensure our contact center sales agents are equipped to excel in sales and customer service.
Our contact center sales solutions help you reduce costs through vetted and trained agents, flexible hiring options, scalability, and remote staffing. Our performance tracking tools provide valuable insights to optimize sales strategies and reduce inefficiencies, resulting in cost savings and budget optimization of 30% or more.
Our contact center sales agents utilize a variety of mediums, including phone calls, email, live chat, social media, video calls, and SMS/text messaging, to cater to different communication styles and preferences. This multichannel approach enables effective engagement with customers and prospects.
Our contact center sales agents boost sales through proactive outreach, upselling and cross-selling, relationship building, and personalized service. With efficient lead management and data-driven strategies, our agents maximize the value of each interaction, driving revenue growth and increasing customer loyalty.
1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.
MANGER OF TRAINING, HOMELIGHT
Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.
VP of Client Services, Pentius
The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.
Owner, Carve Financial
We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.
VP Finance, Bluestone Lane
They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.
CEO, Startup Incubator
The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.
HR Manager, Tech Company
They are an exemplary partner. 1840 provided us with multiple agents to work our customer support channels… Key deliverables included maintaining our KPIs such as 96% CSAT, 15 second first reply time for chat, and 4-hour first reply time for email.
FASHION WHOLESALE CLIENT
Director of Customer Support
Contact us to discuss your contact center sales needs. We’ll work to understand your requirements, including agent count, language proficiency, skills, and hiring model, to create a tailored solution.
Based on your needs, we’ll assemble a team of vetted sales agents who meet your criteria. We’ll handle onboarding and training to ensure they’re ready to effectively represent your company.
With your sales agents in place, you can easily manage and scale your sales operations. Our flexible solutions allow you to adjust your team size as your business needs change.
Outsourcing contact center sales services can provide your company with several benefits, including increased efficiency, scalability, and cost savings. By leveraging our expertise and resources, we can help you quickly scale your sales efforts without having to hire additional employees or invest in expensive technology. Simply focus on your core competencies and drive growth without having to worry about the day-to-day operations of your sales function.
Yes! Our global network of vetted professionals allows us to provide contact center sales agents who are fluent in multiple languages. This enables you to connect with customers in different markets and provide multilingual support to meet the needs of your diverse customer base.
Our flexible hiring options allow you to scale your contact center sales team up or down quickly based on your business needs. Whether you need to add agents during peak periods or reduce your team during slower times, we can help you adjust your staffing levels to match demand.
Yes! Our flexible hiring options allow you to hire contact center sales agents on a short-term or project basis. Whether you need additional support for a specific campaign or require temporary coverage during a busy season, we can provide the talent you need to meet your objectives.
We use advanced forecasting and scheduling tools to anticipate fluctuations in call volume and ensure adequate staffing levels. We can adjust staffing levels based on historical data, seasonal trends, and real-time demand to ensure that your contact center sales team is properly staffed to handle customer inquiries and sales opportunities. This helps to minimize wait times, optimize agent productivity, and ensure a positive customer experience.