Build dedicated offshore teams in the Philippines across customer support, back-office operations, IT, accounting, and more. We handle sourcing, vetting, payroll, and compliance so you can scale faster while reducing hiring costs by up to 80%.
Every company has different hiring goals. Some need a single employee, while others require an entire offshore operation. Our Philippines staffing and outsourcing solutions provide the flexibility to hire dedicated professionals, build managed teams, or employ talent through our Employer of Record service, all backed by sourcing, payroll, and compliance support.
We identify and screen Filipino professionals based on English proficiency, experience, and communication skills.
Outsource call center, data entry, and back-office functions to dedicated teams trained on your processes and standards.
Hire full-time professionals in the Philippines as permanent team members, fully vetted and compliant with local labor laws.
Hire full-time professionals in the Philippines as permanent team members, fully vetted and compliant.
Why The Philippines
The Philippines didn’t become the world’s leading BPO destination by accident. Decades of government investment, a university system aligned with global business needs, and a culture built around service excellence have created a talent market purpose-built for offshore operations. Here are the key advantages we see firsthand when helping clients outsource to the Philippines.
01
One of the reasons we frequently recommend the Philippines is the scale and maturity of its outsourcing workforce. The Philippine BPO industry employs more than 1.3 million professionals across customer support, data processing, content moderation, and technical support functions. This is not an emerging market. It is a mature outsourcing ecosystem with established training programs, career pathways, and operational standards that make it easier for our clients to build and scale offshore teams.
02
One of the biggest advantages we see when helping clients hire in the Philippines is the depth of English-speaking talent. English is one of the country's official languages and is widely used across business, education, and government. Because Filipino professionals use English every day, they are often well-suited for customer support, call center, and back-office roles where communication quality directly influences customer satisfaction and operational performance.
03
For clients that require overnight coverage, customer support, or 24/7 operations, the Philippines is often one of our first recommendations. Filipino professionals have decades of experience supporting U.S. businesses during American business hours, and night shifts are a standard part of the BPO industry. This allows offshore teams to operate when your customers are active, without many of the scheduling and coverage challenges common in other offshore markets.
04
One of the strengths we consistently see when placing customer-facing talent in the Philippines is a strong service-oriented mindset. Filipino professionals are known for their patience, empathy, and commitment to resolution, qualities that are difficult to train but highly valuable in customer support environments. For many of our clients, this cultural alignment helps accelerate onboarding, improve customer experiences, and support stronger long-term performance.
05
While many companies initially explore the Philippines for cost savings, we often find that workforce quality and scalability become the longer-term advantages. Offshore hiring can reduce labor costs by 60-80% across many business functions, allowing companies to expand customer support, back-office, finance, and IT teams without significantly increasing overhead. The result is a highly cost-effective workforce without sacrificing English proficiency, availability, or quality.
ROLES & FUNCTIONS
The Philippines offers one of the deepest talent pools for business functions that depend on English fluency, process-driven work, and service excellence. Based on the roles our clients most frequently hire in the market, these are the functions where we consistently see the strongest offshore results.
Customer support remains the most common function our clients outsource to the Philippines. The country’s mature BPO industry supports millions of voice, chat, and email interactions every day, creating a deep talent pool of professionals experienced in customer-facing environments. We frequently see companies leverage the Philippines for customer support, technical support, retention, and contact center roles where communication quality and customer experience are critical.
Common roles include:
Data entry and back-office processing are among the most cost-effective functions our clients build in the Philippines. The market offers a large pool of professionals experienced in claims processing, document management, order entry, database administration, and content moderation. For organizations managing high transaction volumes, the Philippines provides both scalability and operational consistency.
Comm roles include:
We often recommend the Philippines for finance and accounting functions because of the country’s large pipeline of accounting graduates and strong familiarity with international standards, including U.S. GAAP. Our clients commonly hire for accounts payable, accounts receivable, bookkeeping, payroll processing, and financial reporting roles to reduce costs while maintaining accuracy and reliability.
Common roles include:
While the Philippines is best known for customer support and BPO services, we increasingly help clients build IT and engineering teams in the market. The country’s technology talent pool continues to expand across software development, QA, cloud support, infrastructure management, and IT operations. For companies already outsourcing business functions to the Philippines, adding technical roles often creates operational efficiencies by consolidating offshore teams within a single location.
Common roles include:
We simplify offshore hiring in the Philippines. You define the roles, performance standards, and team structure. We handle sourcing, vetting, compliance, payroll, and workforce management so your Philippine team is productive from day one.
Every Filipino candidate undergoes screening for English proficiency, skills, and role fit before reaching your interview stage. You meet only qualified, pre-vetted professionals.
Whether you need a single hire or a fully managed team, we offer flexible engagement models. Build dedicated teams or outsource business functions aligned to your workflows and goals.
Our Talent Cloud provides access to pre-qualified Filipino professionals across high-demand functions. Most clients receive interview-ready candidates within days and hire within weeks.
Every Filipino candidate is screened for English proficiency, skills, and role fit before reaching your interview stage. You meet only qualified, pre-vetted professionals.
Hire employees in the Philippines without establishing a local entity. We manage employment, payroll, and compliance while you oversee daily performance and operations.
Expand or reduce your Philippine team as business needs change. Our flexible model supports growth without fixed overhead, long-term commitments, or severance exposure.
The Philippines combines three advantages that other offshore locations cannot match simultaneously: English as an official working language with neutral accents suited for voice-based roles, the world's largest trained BPO workforce with over 1.3 million professionals, and a deeply embedded culture of 24/7 operations on U.S. business hours. Add 60–80% cost savings and decades of proven outsourcing infrastructure, and the Philippines remains the default offshore destination for American businesses.
The Philippines is strongest in customer support and call center operations, data entry and back-office processing, accounting and finance, IT support and software development, and HR operations. Companies outsource these functions to the Philippines because of the combination of English fluency, process accuracy, and significantly lower labor costs. Call center and data entry are particularly strong verticals where the Philippines has deep industry experience and established operational standards.
Philippine labor rates are 60–80% lower than U.S. equivalents. Customer service representatives typically cost $4–$8 per hour, data entry specialists $3–$6 per hour, accounting and finance professionals $6–$12 per hour, and IT roles $8–$20 per hour depending on specialization. 1840 & Company provides transparent pricing with no hidden fees or upfront costs.
The Philippines is the global leader in offshore call center outsourcing. The country's BPO industry was built around voice-based customer service, and Filipino agents are recognized worldwide for English fluency, patience, empathy, and strong first-call resolution rates. Whether you need inbound support, outbound sales calls, technical support, or omnichannel contact center coverage, the Philippines has the trained workforce and infrastructure to deliver at scale.
1840 & Company's Talent Cloud typically delivers vetted, interview-ready candidates within five business days. Most companies complete their first Philippine hire in under two weeks. For larger team builds, we screen and qualify candidates in parallel — so you can scale from a single hire to a full offshore operation without extended procurement timelines.
No. 1840 & Company's Employer of Record service lets you hire full-time Filipino employees without establishing a local business entity. We handle employment contracts, payroll, statutory benefits (SSS, PhilHealth, Pag-IBIG), and tax compliance — allowing you to start hiring immediately while remaining fully compliant with Philippine labor law.
Both countries are top-tier offshore destinations, but they excel in different areas. The Philippines leads in voice-based outsourcing — call center, customer support, and service roles where English clarity and cultural empathy are critical. India leads in IT outsourcing, engineering, and large-scale technology projects. For companies prioritizing customer-facing roles, data processing, and back-office operations that require strong English communication, the Philippines is typically the stronger choice.
What Our Clients Are Saying
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Undisclosed
CEO, Startup Incubator
Andrew C
VP Finance, Bluestone Lane
Mike M
Owner, Carve Financial
Danielle R
VP of Client Services, Pentius
Casey H
Manger Of Training, Homelight
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
