Video Receptionist Service

Video Receptionist Services for an Enhanced Customer Experience

Get innovative receptionist services for your website with video. Our live video receptionists are designed to spark a one-on-one human connection and give your customers the experience they deserve.

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Receptionists With Innovative Video Enabled Technology

Video technology is revolutionizing the way business is being done. Easily integrate our video sales enabled technology on your website with no developer needed.

Skilled Workforce

We have an exclusive global network of expert receptionists available in over 150 different countries. Leverage their skills, talents, and expertise combined with our video technology to offer world-class customer experiences.

In Language

Our video enabled technology can intelligently route customers to our receptionists by language. We support English, French, Spanish, Chinese, Arabic, and several other languages, so communication is always smooth and in your native tongue.

Affordable Pricing

Our flexible pricing structure allows you to leverage onshore or offshore pricing to create the most cost-effective structure for your business. We can help you outsource your receptionists at a fraction of the price an inhouse team would cost.

Secure & Compliant

All video and audio between your clients and our receptionists are encrypted to ensure privacy. Our operations are 100% compliant with consumer data protection laws.

Dedicated Support

We’ll assign a dedicated account manager to discover your exact needs and work to build the precise team you need. Our support is available 24/7 to ensure a smooth process from start to finish.

Business Accelerator

Our knowledge and access to relevant investors, market insights, and unique discounts serve as an extra bonus to give your company a competitive edge and build bridges over barriers that inhibit your growth.

TESTIMONIALS

What Our Clients Are Saying

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

CASEY H.

MANGER OF TRAINING, HOMELIGHT

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

DANIELLE R.

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

MIKE M.

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

ANDREW C.

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

UNDISCLOSED

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

UNDISCLOSED

HR Manager, Tech Company

They are an exemplary partner. 1840 provided us with multiple agents to work our customer support channels… Key deliverables included maintaining our KPIs such as 96% CSAT, 15 second first reply time for chat, and 4-hour first reply time for email.

FASHION WHOLESALE CLIENT

Director of Customer Support

How It Works

Discuss Your Business Needs

The first step is to define the work and let us know your needs. We’ll work closely with you to understand your goals, technical needs, and any requirements.

Assemble & Train Your New Team

Once we understand your needs, we’ll start assembling and training your receptionists. We’ll build a team exclusively tailored to your business and ready to rock.

Start Offering Exceptional CX

Instantly see the difference in customer satisfaction as soon as your team and video enabled tech is live. Your website visitors can see and talk to a real person with just one click.

Common FAQs

What is a video receptionist?

A video receptionist is a virtual receptionist that uses video conferencing technology to communicate with visitors and clients. Instead of an in-person receptionist, visitors can use a kiosk or tablet to connect with a remote receptionist who can provide assistance and direct them to their intended destination. Video receptionists often include features such as facial recognition technology and touchscreen interfaces to enhance user experience. They are a cost-effective and scalable solution for managing visitor reception and security while maintaining a high level of customer service.