Global Telecom Staffing & Outsourcing

Yes. Offshore telecom sales teams can support outbound prospecting, lead qualification, follow-up, and full-cycle sales when they are properly recruited, trained, and managed. For one U.S. VoIP provider, 1840 built and manages a 30-person sales team in the Philippines, with each rep making 150+ cold calls per day and managing opportunities through the funnel.

Yes, depending on the engagement. Through 1840’s managed outsourcing model, we can support the people and operating infrastructure behind larger telecom sales teams. In our VoIP engagement, this included hiring, training, QA, predictive dialer and telephony management, call routing, list management, and performance reporting.

For applicable staffing searches, 1840 can typically present vetted candidates within 3 to 5 business days, with hiring often completed in approximately 1 to 2 weeks depending on the role. Larger telecom support or call center teams may be built in phases based on headcount, training, coverage requirements, and operational complexity.

Yes. We can hire around the coverage hours you need. The Philippines can support schedules outside the standard U.S. business day, while Mexico and Colombia offer closer overlap with U.S. working hours. If broader coverage is needed, we can also build the team across more than one country.

You control what each role can access. We scope access around the CRM, billing, ticketing, and telephony systems required for the job. We also complete applicable confidentiality and non-disclosure documentation before work begins, with optional BYOD security and managed VPN support available where needed.

Companies can reduce hiring costs by up to 70% depending on the role and talent market. Savings vary based on seniority, location, skills, and other requirements. The cost advantage can become especially significant when building an entire offshore telecom team. In one 1840 engagement, a 30-person sales team in the Philippines generated approximately $1.5 million in annual payroll savings compared with equivalent U.S.-based roles.

It depends on how much control you want over day-to-day management. Global Staffing provides full-time, dedicated telecom professionals who work as extensions of your team and are managed by you. BPO is better suited to managed customer support, call center, or other structured operations where 1840 manages the team. RPO is designed for direct hiring when you want 1840 to source and vet candidates who ultimately become your employees.

1840 supports global recruiting, vetting, onboarding, payroll, compliance, and ongoing workforce administration for applicable staffing engagements. If your telecom team needs to grow, additional full-time, dedicated talent can be recruited based on your role requirements, operating hours, and target markets.