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Retail & Ecommerce

Retail & eCommerce BPO & Global Staffing Solutions

Scale retail and eCommerce operations with secure BPO and staffing support built for customer service, order management, and marketplace operations.

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Retail & eCommerce BPO & Global Staffing Solutions

Challenges

Retail & eCommerce Operations and Workforce Challenges

Retail and eCommerce teams must handle more volume with fewer internal resources. Customer expectations keep rising, and demands are shifting faster than ever. Meanwhile, finding dependable talent while controlling labor costs has become unsustainable.

Common challenges include:

  • Capacity gaps during peak seasons create fulfillment delays, impact customer satisfaction, and reduce repeat purchases.
  • Rising labor costs from seasonal hiring and turnover erode margins during critical sales periods.
  • Order complexity from multichannel fulfillment and customization slows processing and strains team capacity.
  • Inflexible staffing makes it difficult to scale during demand spikes without overstaffing or sacrificing service quality.
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Retail and Ecommerce Business Challenges

HOW WE HELP

How 1840 & Company Supports Retail & eCommerce Teams at Scale

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Access to Vetted Retail & eCommerce Talent

Fill critical roles without long hiring cycles or inconsistent quality. We provide global retail and eCommerce staffing across customer support, order management, catalog operations, and marketplace support.

Retail & eCommerce Operations Support

Shift operational workload off internal teams while maintaining visibility. We deliver eCommerce outsourcing for order processing, returns coordination, inventory updates, and multichannel customer support.

Fast Deployment and Platform Alignment

Deploy production-ready talent without extended onboarding delays. We place professionals experienced with eCommerce platforms, CRMs, and order management systems.

Flexible Scaling for Retail & eCommerce Demand

Adjust staffing levels as sales volume fluctuates throughout the year. Our retail workforce solutions scale capacity during promotions, seasonal peaks, and marketplace expansion.

Cost-Controlled Retail & eCommerce Staffing

Manage labor spend without sacrificing service accuracy. Our retail BPO services and eCommerce staffing solutions reduce costs tied to recruiting, onboarding, and turnover.

Key Roles

Retail & eCommerce Roles We Commonly Outsource and Staff

We support full-time retail and eCommerce talent across customer support, order management, marketplace operations, merchandising support, and back office functions.

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Customer Support and Experience

We support teams who handle customer communication across retail and eCommerce channels. These functions manage order questions, returns, account updates, and issue resolution.

Common Roles:

  • Customer Support Representative
  • eCommerce Customer Service Agent
  • Retail Call Center Agent
  • Order Support Specialist
  • Returns Support Specialist
  • Customer Experience Associate
We support teams that manage daily order flow across retail and eCommerce systems. These roles handle order processing, payment checks, fulfillment coordination, and exception handling.

Common Roles:

  • Order Processing Specialist
  • eCommerce Operations Coordinator
  • Order Management Analyst
  • Fulfillment Support Specialist
  • Transaction Support Associate
  • Operations Support Specialist
We support teams who maintain product listings and performance across online marketplaces. These functions manage catalog updates, pricing changes, promotions, and content requirements.

Common Roles:

  • Marketplace Support Specialist
  • Catalog Management Associate
  • Product Listing Specialist
  • eCommerce Content Coordinator
  • Pricing and Promotions Analyst
  • Marketplace Operations Assistant
We support teams that manage administrative and reporting tasks tied to retail and eCommerce operations. These roles handle data entry, inventory updates, reporting, and coordination.

Common Roles:

  • Retail Administrative Assistant
  • Inventory Support Analyst
  • Data Entry Specialist
  • Retail Reporting Coordinator
  • Back Office Support Associate
  • Operations Reporting Assistant
The 1840 Difference

Why Retail & eCommerce Leaders Choose 1840 & Company

Retail and eCommerce leaders partner with 1840 & Company for dependable global staffing and operational continuity. We deliver retail outsourcing services and eCommerce BPO support designed to protect profit margins and customer experience.
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eCommerce-Ready Talent

Our global model cuts ramp time, enabling faster contribution. You work with talent who understand eCommerce platforms and customer expectations.

Proven Operational Reliability

We ensure continuity through staffing changes, volume shifts, and growth. Your operations stay consistent via defined processes.

Scales Without Disruption

Our eCommerce workforce solutions support peak demand while maintaining service consistency. Scale staffing as order volume shifts.

Built for Compliance

Our operations align with eCommerce platforms and payment systems. Your data stays protected through secure access and compliance practices.

Strategic Workforce Partner

Our staffing and BPO support your sales channels and expansion goals. You gain a workforce partner focused on sustainable retail growth.

Global Reach, Local Insight

Access global retail staffing with hands-on eCommerce experience. We combine global reach with local multichannel retail environments.

Security and Governance Built Into Retail & eCommerce Operations

Role-Based Access Controls

Role-based permissions govern system access and data handling across retail and eCommerce teams. Your exposure stays limited with accountability across daily operations.

Governance-Driven Workflows

Defined governance frameworks guide approvals, handoffs, and access changes within workflows. Your teams reduce risk from process gaps, role changes, and 3rd party integrations.

Ongoing Security Oversight

Security controls are built into audits, access reviews, and activity monitoring. Your retail and eCommerce operations follow controlled processes that support compliance needs.

Top-rated by Clutch

We’re proud to be named by Clutch as a trusted leader in outsourcing and staffing.

Clutch Top BPO Award
Clutch top Human Resources award
Clutch Award for Top Call Centers
TESTIMONIALS

What Our Clients Are Saying

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company