Operations leaders repeatedly request statuses, confirm owners, and follow up on overdue actions. A dedicated assistant can keep routine work visible and maintain follow-through.
Teams rely on old checklists or verbal instructions after workflows change. An operations assistant can keep SOPs, process notes, and internal guides aligned with current work.
Weekly reports and dashboard updates are delayed because inputs must be gathered from several systems or teams. An assistant can organize data and maintain reporting routines.
Work stalls when required inputs, approvals, or next steps are unclear between departments. An assistant can document each handoff, confirm ownership, and track completion.
More clients, systems, and team members create additional records, requests, and follow-up. A dedicated assistant can absorb that workload before it falls back on managers.
Routine workflows are spread across several employees, leaving no one responsible for updates, documentation, or completion. An assistant can give that work one clear owner.
hiring guide
Related titles: eCommerce operations assistant, retail operations assistant, marketplace assistant, and Shopify operations assistant.
Where store operations break down: Product data, inventory counts, supplier updates, and fulfillment statuses fall out of sync across storefronts, marketplaces, spreadsheets, and internal systems.
What the assistant manages: The assistant maintains SKU uploads, product records, inventory updates, supplier orders, fulfillment logs, and routine platform changes across Shopify, WooCommerce, Amazon Seller Central, or ShipStation.
What experience we verify: We review catalog accuracy, spreadsheet skills, platform navigation, written communication, operational judgment, and how candidates take ownership of recurring product and order workflows.
When this role makes sense: This role supports eCommerce, retail, and D2C businesses managing growing catalogs, supplier activity, and order volume across multiple sales channels.
Related titles: Sales operations assistant, CRM assistant, revenue operations assistant, and sales support assistant.
Where pipeline support breaks down: Lead records become incomplete, ownership is unclear, pipeline stages are outdated, and sales reports require cleanup before managers can use them.
What the assistant maintains: The assistant cleans lead lists, updates CRM records, tracks sales activity, maintains follow-up reminders, and prepares recurring reports in Salesforce, HubSpot, GoHighLevel, or Zoho CRM.
What experience we verify: We evaluate CRM accuracy, organization, reporting habits, communication, understanding of lead stages, and how candidates handle unclear ownership or missing data.
When this role makes sense: B2B, SaaS, financial services, healthcare, and professional services teams may need this support when sales representatives spend too much time maintaining pipeline records.
Related titles: Logistics operations assistant, supply chain assistant, purchasing assistant, and freight support assistant.
Where supply workflows break down: Purchase orders, vendor documents, shipment updates, and delivery records become difficult to track when information is spread across email, spreadsheets, and ERP systems.
What the assistant tracks: The assistant updates purchase orders, maintains vendor records, tracks shipment exceptions, updates delivery logs, and prepares routine reports in Excel, Google Sheets, SAP, FreightPOP, or similar systems.
What experience we verify: We review data accuracy, vendor communication, document handling, process ownership, escalation judgment, and familiarity with purchasing or shipment workflows.
When this role makes sense: Manufacturers, distributors, logistics providers, and importers may add this role when managers spend too much time gathering updates and maintaining operational records.
Related titles: Property operations assistant, real estate operations assistant, leasing support assistant, and property management assistant.
Where property workflows break down: Application documents, maintenance tickets, lease dates, and vendor updates become harder to monitor as the number of properties, tenants, or service requests increases.
What the assistant coordinates: The assistant organizes application packets, updates property records, coordinates maintenance tickets, tracks lease dates, and maintains workflows in AppFolio, Buildium, Yardi, or MLS databases.
What experience we verify: We evaluate record accuracy, confidentiality, organization, tenant and vendor communication, ticket prioritization, and ownership of recurring property workflows.
When this role makes sense: Property managers, real estate operators, and development firms may need this support when portfolio growth creates more documentation, vendor coordination, and follow-up.
Related titles: Product operations assistant, technical operations assistant, SaaS operations assistant, and product support assistant.
Where product workflows break down: Issue boards, SOPs, release records, access requests, and subscription data stop reflecting current work across product, support, and technical teams.
What the assistant maintains: The assistant maintains Jira, ClickUp, Asana, Monday.com, Trello, or Airtable boards, updates Notion documentation, tracks release actions, organizes support handoffs, and maintains software records.
What experience we verify: We review technical comprehension, documentation accuracy, tool proficiency, process ownership, communication, and judgment when issues require escalation.
When this role makes sense: SaaS companies, healthcare technology firms, marketing agencies, financial services teams, and digital businesses may need this role when managers spend too much time maintaining systems and following up on routine updates.
 | Freelance Operations Assistants | Traditional Staffing Agencies | |
|---|---|---|---|
Engagement Structure | Full-time, dedicated operations assistant | Hourly, per word, or project-based | Permanent hire or temp placement |
Role Ownership | Full-time, client-managed | Independent contractor | Client-managed after placement |
Vetting & Screening | Multi-stage vetting + English validation | Self-reported profiles | Resume screening + interviews |
Industry & Platform Fit | Matched by industry, workflows, and tools | Varies by individual | General experience matching |
Commitment & Stability | One assistant retains process knowledge | Often juggling multiple clients | Depends on employee retention |
Upfront Fees | None | None | 15–30% placement fee typical |
Replacement Support | No-cost replacement guarantee | You must rehire yourself | Often additional fees apply |
Cost Efficiency | Up to 73% lower than U.S. hiring | Variable hourly rates | High salary + agency fees |
Global Talent Access | Nearshore and offshore hiring | Global, unstructured | Primarily local markets |
Scalability | Hire one assistant or build a team | Difficult to standardize | Slower hiring cycles |
Keeps routine workflows current: Maintains task boards, status records, checklists, SOPs, and recurring reports based on your documented processes.
Maintains documentation and records: Updates internal knowledge bases, workflow notes, CRM records, and process documentation as requirements change.
Supports work outside local hours: Can follow defined shifts or complete routine updates before your local team begins its workday.
What we assess before presenting candidates: We review written and spoken English, data accuracy, software navigation, process discipline, and experience following documented workflows.
Average salaries: $900 – $1,000 per month
Supports same-day follow-up: Tracks open tasks, vendor requests, approvals, and internal actions while U.S. teams are available.
Updates systems during business hours: Maintains CRM records, project boards, reports, and workflow documentation throughout the working day.
Coordinates across departments: Supports recurring work involving sales, client services, finance, and internal operations without taking ownership of departmental strategy.
How we evaluate readiness: We assess English communication, organization, response habits, tool experience, and the ability to manage several active priorities.
Average salaries: $1,000 – $1,100 per month
Keeps onboarding on track: Tracks intake requirements, meeting actions, service requests, and open client items.
Prepares client-ready documentation: Organizes status reports, account records, process notes, and internal handoff details.
Supports multi-region schedules: Works within defined hours that align with the client, account, or delivery teams involved.
What we verify for client-facing work: We assess spoken and written English, client communication, documentation accuracy, prioritization, and escalation judgment.
Average salaries: $1,400 – $1,600 per month
Coordinates vendor requests: Tracks open items, records updates, follows up on required actions, and keeps supplier or service-provider records current.
Supports cross-border workflows: Maintains purchase orders, delivery records, project updates, and handoffs across teams and locations.
Handles bilingual communication: Supports English- and Spanish-language coordination when bilingual ability is part of the role.
How we assess operational readiness: We review language proficiency where required, workflow organization, documentation, tool familiarity, and experience handling time-sensitive requests.
Average salaries: $1,100 – $1,300 per month
Maintains operational data: Updates records, checks inputs, organizes reports, and supports recurring data-cleaning routines.
Works across enterprise systems: Supports established processes in ERP platforms, CRM systems, Excel, Google Sheets, and internal databases.
Documents repeatable processes: Maintains SOPs, checklists, workflow maps, and knowledge-base content as operating requirements change.
What we review before shortlisting: We assess spreadsheet ability, data accuracy, system comprehension, English communication, and process-documentation experience.
Average salaries: $900 – $1,000 per month
Product and technical teams lose execution time when issue boards, access records, release notes, and internal documentation fall behind. Ukraine can support offshore operations assistant roles requiring familiarity with SaaS and technical work environments.
Maintains product workspaces: Updates Jira, ClickUp, Notion, or similar tools to keep issue status, ownership, and documentation current.
Tracks technical handoffs: Records access requests, support escalations, release actions, and follow-up between product, support, and technical teams.
Organizes operating data: Prepares recurring reports, checks task records, and maintains software subscription or vendor documentation.
How we assess technical readiness: We review technical comprehension, tool proficiency, documentation accuracy, English communication, and judgment when issues require escalation.
Average salaries: $1,400 – $1,500 per month
$3,800/month
Average US Salary
$1,000/month*
Average Philippine Salary
73%
Potential savings
$1,300/month*
Average LATAM Salary
65%
Potential savings
VS
| Local US Hire | Philippines | LATAM | |
|---|---|---|---|
| Annual Base Salary | $45,600 | $12,000 | $15,600 |
| Payroll Taxes (7.65%-10%) | $4,560 | $0 | $0 |
| Benefits (20%-30%) | $9,120 | $0 | $0 |
| PTO (5%-10%) | $2,280 | $0 | $0 |
| Total Cost | $59,280 | $12,000 (excluding service fees) | $15,600 (excluding service fees) |
| Savings | - | $47,280 | $43,680 |
* Salaries shown are based on publicly available data (Indeed, Glassdoor, etc.), showing average rates by role and location. Offshore rates do not include outsourcing provider fees. Please schedule a consultation to receive detailed information tailored to your needs.
You interview shortlisted candidates and make the final selection. Once hired, your assistant works full-time for your company under your managers’ priorities, schedule, and processes.
We assess how candidates prioritize work, clarify missing information, respond to workflow changes, and escalate issues that require judgment rather than routine task execution.
Your assistant works only for your company, learning your SOPs, systems, and handoffs over time. Your team still controls which platforms, files, and records they can access.
We handle sourcing, screening, skills assessment, payroll, and compliance, reducing the workload on your internal team before the hire starts and throughout the engagement.
Tell us which workflows, systems, tools, and working hours the assistant will support. We use these requirements to guide matching through our AI-powered Talent Cloud.
Review vetted operations assistant profiles within 3–5 business days. Compare industry, workflow, and tool experience, then interview and select your hire.
After you've made your selection, 1840 supports onboarding, payroll, and compliance. Your operations assistant joins your team within 1–2 weeks.
We source, vet, and present candidates before you pay.
Meet and approve candidates before they join your team.
If a hire doesn’t work out, we replace them at no cost.
We manage international payroll and employment compliance.
Top-rated by Clutch
We’re proud to be named by Clutch as a trusted leader in outsourcing.
What Our Clients Are Saying
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
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CEO, Startup Incubator
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HR Manager, Tech Company
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Senior Vendor Manager, Ooma
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HR Manager, Tech Company
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Undisclosed
CEO, Startup Incubator
Andrew C
VP Finance, Bluestone Lane
Mike M
Owner, Carve Financial
Danielle R
VP of Client Services, Pentius
Casey H
Manger Of Training, Homelight
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
