Insurance

Global Insurance Staffing & Outsourcing

Build full-time, dedicated insurance teams for underwriting support, claims, policy administration, customer service, and back-office operations. Access vetted global talent while 1840 handles recruiting, payroll, and compliance.

The Challenge

When Insurance Volume Outpaces Headcount

Insurance operations rarely deal with perfectly steady workloads. Claims surges, renewal periods, enrollment cycles, and changing service demands can quickly increase the volume of work without increasing the capacity of the internal team.

That pressure often falls on adjusters, underwriters, and experienced insurance professionals. Instead of focusing on claims decisions, risk assessment, and higher-value work, they can spend significant time collecting documents, updating records, answering routine policyholder questions, and completing administrative follow-up.

Adding headcount is not always simple. Insurance teams may need people with industry experience, strong attention to detail, and familiarity with specialized systems and processes. Local hiring can also be expensive, while demand may fluctuate throughout the year.

At the same time, insurers cannot afford for service levels to decline when volume increases. Claims still need to move forward, policyholders still expect timely responses, and sensitive customer information must be handled within established security and access controls.

This is where global staffing can add capacity without overloading the core team. Dedicated professionals can support claims intake, policy administration, underwriting assistance, document processing, customer service, and other repeatable insurance operations while internal specialists stay focused on work that requires deeper expertise and judgment.

What We Do

Insurance Operations We Help You Scale

Insurance back-office operations depend on accurate, consistent execution across high-volume workflows. We build dedicated global teams that add capacity to these processes while your internal specialists retain control of decisions, approvals, and higher-value work.

Policyholder and agent support

Handle calls, email, and chat for policyholders, members, and agents, including coverage questions, status updates, document requests, portal help, callbacks, and escalations.

Claims intake and first notice of loss

Support FNOL intake, capture claim details, open and route files, follow up on missing information, log notes, and keep claimants updated as the file moves forward.

Policy administration and endorsements

Support new applications, policy issuance, endorsements, mid-term changes, cancellations, reinstatements, certificates of insurance, and renewal preparation.

Underwriting support and document review

Prepare submissions, retrieve loss runs, gather supporting documents, check application data against source records, and clear exceptions before underwriting review.

Insurance data and document processing

Handle data entry, document indexing, correspondence classification, records cleanup, migration support, and quality checks against defined standards.

Billing, premium AR and collections

Support premium billing, invoicing, cash application, reconciliation, past-due follow-up, payment-plan administration, and other recurring receivables workflows.

Renewals and retention support

Support renewal outreach, policyholder follow-up, lapse prevention, win-back campaigns, appointment setting, and other recurring retention activities.

Key Roles

Insurance Roles We Help You Hire

Build full-time, dedicated insurance teams around your workflows, service hours, systems, and coverage requirements. We recruit for back-office, customer support, claims, underwriting support, billing, retention, and other insurance operations.

Role

What they own

Where we typically place

Policyholder Support Representative

Inbound and outbound service contacts, ticket logging, escalation

Philippines, Mexico

Claims Intake Specialist

FNOL capture, file setup and routing, missing information follow-up, claimant status updates

Philippines, LATAM

Policy Administration Specialist

Applications, issuance support, endorsements, cancellations, certificates, renewal prep

Philippines

Underwriting Support Assistant

Submission preparation, loss run retrieval, document collection, application data quality checks

Philippines, LATAM

Document and Data Verification Analyst

Verifying records against source documents, indexing and classification, accuracy QA

Philippines, LATAM

Insurance Billing and Premium AR Specialist

Premium billing, invoicing, cash application, reconciliation, past-due follow-up

Philippines, LATAM

Collections Specialist

Past-due premium and receivables outreach, payment arrangements, account notes

LATAM, Philippines

Retention and Renewal Outreach Representative

Renewal and lapse outreach, win-back calling, appointment setting for licensed staff

Philippines, Morocco, LATAM

Licensed Commercial Lines Producer

Quoting and writing commercial lines business where a licensed onshore hire is required

United States

Team Leader, Support Operations

Queue and schedule management, quality monitoring, coaching, client reporting

Philippines, Mexico

Cost advantage

How Insurance Support Costs Compare

Compare annual hiring benchmarks for the same insurance support roles in the United States and Philippines.

Role

United States

Philippines

Collections Specialist

$45,128

$12,480

Customer Service Representative

$42,227

$6,490

*Sources: Source: U.S. benchmarks are Salary.com market data as of mid-2026. Philippines figures are from previously sourced roles. Actual client cost and savings vary by role, market, seniority, and engagement.

Support and back-office roles often show the largest savings. A medical software company in Los Angeles saved roughly $270,000 a year with a six-person offshore billing team.

CLIENT RESULTS

Proven in Regulated High-Volume Operations

Our work in healthcare and technology shows how we build teams for support, billing, authorizations, and document verification under similar operating pressures.

70% reduced support cost, live in under 30 days with zero downtime

Georgia healthcare technology company, dedicated support team for calls, updates, and escalations.

~$270K annual savings with an offshore 6-person billing team

Los Angeles medical software company, offshore billing team handling prior authorizations and eligibility.

Six-person verification team, live in 14 days + ~$232K saved

Toronto technology company, six-person document and data verification team built in 14 days.

The team is kind and friendly with overwhelming courtesy. We’ve seen a clear reduction in complaints and improved patient relationships.

Sales Support and Customer Relations Manager, healthcare technology company

Security

Security Built to Protect Your Clients and Data

Your remote team may work inside policy administration, claims, CRM, carrier, and payer systems. We provide the controls to support insurance back office solutions that need secure access to policyholder and claimant data.

Policyholder Data Access

You decide which systems and records each person can access. We align permissions with the role, review them as responsibilities change, and remove access at offboarding.

Confidentiality & Data Protection

We put confidentiality and non-disclosure requirements in place before work begins. Additional protections can be added where your engagement or jurisdiction requires them.

Core System and Portal Access

You issue credentials for policy, claims, CRM, carrier, and payer systems. We support role-based access so each person only works in the systems they need.

Device Security

We can support managed BYOD security or provide managed equipment when device standards need to be met before day one. We have done this for regulated offshore teams before.

Secure Network Access

You can use your existing VPN and security infrastructure, or we can provide managed VPN protection with encrypted connections and controlled access to company systems.

Locations

Where We Build Insurance Teams

The right market depends on the role, service window, language requirements, systems, and budget. These are three markets we commonly consider for insurance support, with access to professionals across 150+ countries.

Mexico

Mexico is a nearshore option for operations that need U.S. working-hour overlap and bilingual English-Spanish policyholder support. We have staffed customer service agents here at volume for a U.S. contact centre provider.

55%

Typical cost savings

Philippines

The Philippines has a large outsourcing workforce and high English proficiency. We have built support and billing teams here in rolling batches and at short notice, along with authorization, eligibility, and document verification roles.

65%

Typical cost savings

South Africa

South Africa offers English-speaking professionals across senior support and finance operations, with working hours that align with the UK and Europe. We consider the market for carriers and brokers serving those regions.

55%

Typical cost savings

We have placed support, billing, and verification professionals across the Philippines, Mexico, and LATAM. Multi-country teams can also be built when service hours or language requirements call for it.

Our Services

Insurance Staffing and BPO Models

Choose the model that fits how you want your insurance back office team structured and managed.

Insurance Support Talent (Client-Managed)

Build a full-time, dedicated team that works inside your operation and is managed by you. We handle sourcing, vetting, payroll, HR, compliance, and equipment around each role.

Managed Insurance Operations (1840 Managed)

Outsource defined back office insurance workflows to a dedicated team managed by 1840. We handle staffing, scheduling, technology, and reporting against agreed service levels.

Top-rated by Clutch

We’re proud to be named by Clutch as a trusted leader in outsourcing and staffing.

Frequently Asked Questions

Need help deciding how to build or scale your back office insurance team? Talk with our global workforce experts.

Which insurance functions are best suited for outsourcing?

The best starting points are workflows with clear rules, handoffs, and service expectations. That includes policyholder support, claims intake, policy administration, underwriting support, document processing, billing, collections, and renewal outreach. These are also the areas where dedicated support can take volume off licensed staff without moving decision-making outside your team.

How quickly can 1840 build an insurance support team?

When your roles are well defined, we can move quickly. We built a six-person verification team in Toronto within 14 days, and a Georgia support desk was live in under 30 days. More broadly, we typically present vetted candidates within 3 to 5 business days, with most hires completed in 1 to 2 weeks.

Can offshore staff work in our policy administration and claims systems?

Yes. You control the credentials, permissions, and systems each person can access. We structure the role around those requirements before hiring, so access can be provisioned the same way you would handle an internal employee. That can include policy administration, claims, CRM, carrier, and payer systems.

How does 1840 protect policyholder and claimant data?

You control system access, permissions, authentication, and what each person can see. We screen candidates for remote-work security practices, put confidentiality and NDA requirements in place before work begins, and can provide managed BYOD security, compliant devices, and encrypted VPN access. We also work within your existing device, access, compliance, and information-security requirements.

Do we manage the team or does 1840?

Either. With client-managed staffing, you interview, train, and direct the team while we handle sourcing, payroll, HR, compliance, and equipment. That is how the six-person Los Angeles billing team operates. With managed insurance BPO, we handle team leads, scheduling, training, technology, quality monitoring, and service-level reporting.

What does insurance back office outsourcing cost?

Your cost depends on the role, market, and engagement model. Support and back-office roles usually show the largest savings. A U.S. customer service benchmark of about $42,227 compares with roughly $6,490 in annualized Philippines pay. We also helped a Los Angeles medical software company save about $270,000 a year with a six-person offshore billing team.

Can 1840 scale for catastrophe events and renewal season?

Yes. We can add support in batches rather than treating every increase in volume as one permanent local hire. We have staffed customer service operations in rolling batches across Mexico and the Philippines, which lets you add capacity as claims, renewal, or enrollment volume rises.

Can 1840 support Spanish-speaking policyholders or multiple time zones?

Yes. We can use Mexico and LATAM for English-Spanish service with U.S. working-hour overlap. The Philippines can support U.S. and APAC hours, while South Africa aligns with UK and European schedules. We match the market to the hours, language, and workflow you need covered.

TESTIMONIALS

What Our Clients Are Saying

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

Undisclosed

CEO, Startup Incubator

Undisclosed

Senior Vendor Manager, Ooma

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

Undisclosed

CEO, Startup Incubator

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

Casey H

Manger Of Training, Homelight

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company