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Insurance

Insurance BPO & Global Staffing Solutions

Expand claims, policy, and back-office capacity with dedicated insurance professionals trained to support regulated, high-volume insurance operations.
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Insurance BPO and staffing solutions

Challenges

Insurance Staffing and Service Capacity Challenges

Insurance organizations face growing demands with limited capacity. Policyholder expectations, regulatory requirements, and margin pressures continue rising. Meanwhile, qualified insurance talent becomes harder to find and more expensive to hire.

Common challenges include:

  • Claims and policy backlogs extend settlement cycles and degrade service quality, eroding policyholder retention at renewal.
  • Rising labor costs from wage competition, extended ramp periods, and attrition compress underwriting expense ratios.
  • Fixed capacity models cannot absorb catastrophe surges or seasonal renewal volume without maintaining excess staffing.
  • Expanding regulatory and reporting requirements divert senior underwriters from risk assessment to administrative tasks.
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Insurance operations facing staffing and service capacity challenges

HOW WE HELP

How 1840 & Company Supports Insurance Teams at Scale

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Access to Pre-Vetted Insurance Professionals

Fill critical gaps without extended recruiting cycles or long onboarding timelines. We deliver vetted professionals who understand insurance operations and can contribute immediately.

Support Administrative & Compliance Operations

Reduce administrative workload across servicing and compliance functions. We handle routine processing. Your teams can focus on underwriting and customer-facing work.

Deploy Insurance-Ready Teams in Weeks, Not Months

Deploy talent quickly without retraining from scratch. We provide pre-vetted professionals familiar with insurance workflows, supported by structured onboarding.

Scalability for Claims Surges and Renewal Cycles

Adjust staffing levels as workload fluctuates with claims surges, renewals, or seasonal changes. Scale up or down without long-term commitments or service disruption.

Cost-Efficient Insurance Staffing Models

Control operating costs without reducing service quality. We provide offshore and nearshore staffing models that lower labor spend while maintaining operational consistency.

Key Roles

Insurance Roles We Commonly Outsource and Staff

We support insurance teams across claims processing, policy administration, customer service, underwriting support, and back-office operations.
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Claims Processing

We support insurance BPO services that maintain policy records and service policyholders. Responsibilities include policy issuance, endorsements, renewals, and data accuracy across core systems.

Common Roles:

  • Policy Administrator
  • Policy Services Associate
  • Insurance Data Analyst
  • Policy Issuance Specialist
  • Renewal Support Specialist
  • Coverage Verification Analyst
We support insurance customer service outsourcing to handle inbound policyholder communication. Focus areas include billing questions, coverage inquiries, service requests, and account updates across phone, email, and chat.

Common Roles:

  • Insurance Customer Service Representative
  • Policyholder Support Specialist
  • Billing Support Associate
  • Account Services Representative
  • Call Center Agent
  • Insurance Support Coordinator
We support insurance back office outsourcing to assist underwriting and operational decision-making. Typical work includes data preparation, risk documentation, and administrative support for underwriting teams.

Common Roles:

  • Underwriting Assistant
  • Insurance Operations Analyst
  • Risk Data Coordinator
  • Compliance Support Associate
  • Insurance Documentation Specialist
  • Back Office Insurance Administrator
We support policy administration services that maintain policy records and service policyholders. Responsibilities include policy issuance, endorsements, renewals, and data accuracy across core systems.

Common Roles:

  • Policy Administrator
  • Policy Services Associate
  • Insurance Data Analyst
  • Policy Issuance Specialist
  • Renewal Support Specialist
  • Coverage Verification Analyst
The 1840 Difference

Why Insurance Leaders Choose 1840 & Company

Insurance leaders partner with 1840 & Company for scalable staffing and operational support built for regulated environments. We deliver insurance-ready talent and compliant workforce models designed for evolving insurance demands.

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Insurance-Ready Talent

Work with professionals who understand insurance operations and contribute immediately. You avoid extended onboarding delays.

Proven Operational Reliability

Operations stay consistent through established processes and dedicated account support. You maintain service levels without disruption.

Scales Without Disruption

Add or reduce capacity as claims volume or renewal cycles shift without service gaps. You adjust headcount without operational chaos.

Built for Compliance

Data and compliance processes stay protected through structured access controls. You maintain regulatory standards without added risk.

Strategic Workforce Partner

Get workforce planning support that extends beyond immediate staffing gaps and aligns with growth. You build capacity for the long term.

Global Reach, Local Insight

Access insurance-experienced talent across global markets familiar with regional carrier standards. You expand capacity without retraining.

Security and Compliance Built Into Insurance Operations

Secure Access & Data Controls

We use role-based permissions that restrict system access to approved workflows and datasets. Activity is monitored, and access is audited across all insurance operations.

Process Governance

Standardized workflows govern claims handling, policy updates, and data processing. All processes maintain documentation trails for audit and regulatory review.

Secure Workforce Operations

Remote insurance teams operate within defined security policies and access frameworks. Data handling follows containment protocols across distributed staffing models.

Top-rated by Clutch

We’re proud to be named by Clutch as a trusted leader in outsourcing and staffing.

Clutch Top BPO Award
Clutch top Human Resources award
Clutch Award for Top Call Centers
TESTIMONIALS

What Our Clients Are Saying

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company