Access skilled technical support agents in cost-effective regions. Deliver fast issue resolution, improve user experience, and reduce support overhead.
We source, vet, and onboard skilled tech support specialists from regions offering the best cost-to-skill ratio.
Why: The Philippines is a global leader in tech support outsourcing, offering exceptional English fluency and 24/7 availability. Agents are trained in empathy, troubleshooting, and SaaS platforms.
Best for: Businesses needing voice or live chat support with high customer satisfaction standards, especially in SaaS, ecommerce, and telecommunications.
Average Salary: $1,200 per month
Why: The U.S. offers native English-speaking agents with deep experience in customer-facing tech environments. Agents are highly trained in communication, compliance, and product support.
Best for: Companies needing onshore agents for regulated industries, high-touch enterprise clients, or premium support experiences with full cultural alignment.
Average Salary: $4,500 per month
Why: Mexico offers nearshore convenience and bilingual agents aligned with U.S. hours. The talent pool is growing in technical platforms and CX excellence.
Best for: North American companies seeking English-Spanish support, fast onboarding, and seamless collaboration across CST/PST time zones.
Average Salary: $1,800 per month
Why: Colombia provides bilingual tech support talent in U.S. time zones. The workforce is experienced in CX tools and high-volume omnichannel environments.
Best for: U.S. businesses requiring English-Spanish bilingual agents for live chat, email, or Tier 1 support, especially in ecommerce and fintech.
Average Salary: $1,600 per month
Why: India offers deep technical talent and decades of experience in outsourced IT support. Agents are well-versed in Tier 1–3 support and enterprise platforms.
Best for: Companies needing affordable, technically skilled support agents for software troubleshooting, system support, and scalable help desk operations.
Average Salary: $1,100 per month
Why: South Africa delivers professional, English-speaking agents with accent neutrality and a service-focused mindset. BPO infrastructure is mature and growing rapidly.
Best for: Voice-based technical support, U.S. or UK-aligned time zones, and teams needing high communication quality with cost savings.
Average Salary: $2,000 per month
Our hybrid AI and human-led screening process ensures every technical support agent is highly skilled, reliable, and ready to deliver exceptional service.
Access top-tier talent from cost-effective regions, dramatically reducing support costs without compromising on quality or performance.
We can match you with the right technical support agents in as little as 2 to 3 weeks—fully vetted, onboarded, and ready to go.
Choose from fully managed support teams, remote staff augmentation, or direct placements—whatever fits your operational needs.
We know where to find the best technical support talent and can guide you to the right regions based on language, time zone, and support level.
From sourcing and vetting to onboarding and payroll, we handle the entire hiring process, ensuring a seamless experience so you can focus on your business.
See how much you can save by hiring highly skilled technical support agents from cost-effective regions worldwide.
$4,500/month
Average US Salary
$1,200/month*
Average Philippine Salary
73%
Potential savings
$2,800/month*
Average LATAM Salary
37%
Potential savings
VS
| Local US Hire | Philippines | LATAM | |
|---|---|---|---|
| Annual Base Salary | $54,000 | $14,400 | $33,600 |
| Payroll Taxes (7.65%-10%) | $5,400 | $0 | $0 |
| Benefits (20%-30%) | $10,800 | $0 | $0 |
| PTO (5%-10%) | $2,700 | $0 | $0 |
| Total Cost | $70,200 | $14,400 (excluding service fees) | $33,600 (excluding service fees) |
| Savings | - | $55,800 | $36,600 |
* Salaries shown are based on publicly available data (Indeed, Glassdoor, etc.), showing average rates by role and location. Offshore rates do not include outsourcing provider fees. Please schedule a consultation to receive detailed information tailored to your needs.
We start with a discovery call to understand your technical environment, support channels, and customer expectations. Whether you're scaling Tier 1 coverage or need specialized product support, we define the ideal skill set, time zone coverage, and engagement model to match your support goals.
Our team sources highly qualified technical support agents with verified experience in troubleshooting, ticketing systems, and customer communications. Every candidate is rigorously vetted for technical know-how, problem-solving ability, and communication skills—so you receive a curated shortlist of professionals ready to perform.
Interview top candidates, select your ideal agent, and we’ll take it from there—handling contracts, onboarding, and international payroll. Your new tech support agent integrates seamlessly with your systems and workflows, ready to start resolving issues and elevating the customer experience from day one.
We can support virtually any technical support role. Our team sources and vets candidates based on your specific requirements—whether it’s Tier 1, Tier 2, SaaS product support, or specialized platforms.
Most clients are matched and fully onboarded within 2 to 3 weeks. We leverage our AI-powered talent clouds and experienced recruiters to accelerate sourcing and vetting so you can make fast, confident hiring decisions.
We tailor our search to your needs. Whether you're using Zendesk, Freshdesk, Salesforce, or proprietary systems, we find agents already experienced with your preferred tools and platforms.
Yes, we can provide coverage in U.S. time zones and even offer 24/7 support. However, agents working night shifts or U.S. hours may incur higher rates depending on the region.
Yes, you can directly manage the technical support agent as part of our remote staffing solution, where we handle sourcing, vetting, onboarding, and international payroll—while the agent works as a full-time independent contractor under your direction.
For companies looking for a more turnkey approach, we offer a fully managed technical support solution. This includes team leadership, performance monitoring, scheduling, and SLA management—but requires a minimum of three agents to ensure proper operational oversight.
Additionally, we offer a one-time direct placement option, allowing you to hire a technical support professional as a full-time employee on your team while we manage the recruitment and vetting process.
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Undisclosed
CEO, Startup Incubator
Andrew C
VP Finance, Bluestone Lane
Mike M
Owner, Carve Financial
Danielle R
VP of Client Services, Pentius
Casey H
Manger Of Training, Homelight
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
We believe in enabling exceptional people to strike the best work-life balance by being able to work remotely from anywhere, anyhow. Join the future of work with 1840.
Explore opportunities with innovative companies and build a fulfilling career as a skilled professional at the forefront of the industry.
Access top talent from anywhere in the world or right in your local market. Our flexible hiring models help you scale quickly.
We believe in enabling exceptional people to strike the best work-life balance by being able to work remotely from anywhere, anyhow. Join the future of work with 1840.
Explore opportunities with innovative companies and build a fulfilling career as a skilled professional at the forefront of the industry.
Access top talent from anywhere in the world or right in your local market. Our flexible hiring models help you scale quickly.
1840 & Company
5440 W. 110th St
Building 2, Suite 300
Overland Park, KS 66211
1840 & Company
5440 W. 110th St
Building 2, Suite 300
Overland Park, KS 66211
