Hire multilingual customer support agents to handle cross-language inquiries and responses.
Hire multilingual customer support agents from global markets for inquiries in native languages at a lower cost.
Reduce multilingual customer support costs without expanding internal language teams.
Experienced with tools for multilingual customer communication across languages
Agents are aligned with your hours to support customers across languages in every region.
Multilingual agents interpret customer intent before responding, focusing on what the customer needs rather than just the words used. This prevents incorrect handling and ensures requests are processed correctly the first time.
Agents reply directly in the customer’s native language with contextually accurate answers. Fewer misunderstandings mean fewer follow-ups. Customers receive clear responses without needing to repeat themselves.
Tone and phrasing adjust based on cultural and linguistic expectations, keeping responses natural to the customer while staying consistent with your brand. Accurate language alone is not enough. How it is communicated also matters.
Multilingual customer service agents identify where communication may break down and correct it before it affects resolution. This reduces errors, limits repeat inquiries, and improves first-contact resolution.
Every interaction is documented with meaning and context preserved across languages. Multilingual customer service specialists help your team maintain continuity across conversations and have a reliable record to reference.
Communication becomes harder to keep clear and consistent as customer inquiries come in across multiple languages. Multilingual support helps reduce miscommunication and makes responses easier to manage across languages.
Customers struggle to explain issues when they cannot use their preferred language. This creates confusion, longer resolution times, and added effort for your team until customers can communicate in their own language.
When support is handled in a non-native language, responses can be unclear or misinterpreted. This leads to back-and-forth communication and delays resolution. Multilingual support eliminates unclear or misinterpreted requests.
As teams support multiple languages without native fluency, tone and messaging begin to vary. This affects how customers perceive your brand. Multilingual support helps keep communication consistent across languages.
When responses are not fully understood, customers reply again to clarify. This increases support volume and slows resolution. Clear first responses reduce repeat inquiries and improve resolution times.
Global talent provides access to native speakers across languages. Companies can support customers in their preferred language without relying on translation or internal workarounds.
Hiring multilingual support agents globally costs less than building local language teams. It allows companies to support more languages without increasing overall support costs.
Global teams allow companies to match language support to where customers are located. Customers receive support in the right language without delays or handoffs.
Hiring multilingual talent locally can take time and limit available languages. Global hiring expands access to talent and helps teams add language coverage faster as demand grows.
$3,600/month
Average US Salary
$1,500/month*
Average Philippine Salary
58%
Potential savings
$1,500/month*
Average LATAM Salary
58%
Potential savings
VS
| Local US Hire | Philippines | LATAM | |
|---|---|---|---|
| Annual Base Salary | $43,200 | $18,000 | $18,000 |
| Payroll Taxes (7.65%-10%) | $4,320 | $0 | $0 |
| Benefits (20%-30%) | $8,640 | $0 | $0 |
| PTO (5%-10%) | $2,160 | $0 | $0 |
| Total Cost | $56,160 | $18,000 (excluding service fees) | $18,000 (excluding service fees) |
| Savings | - | $38,160 | $38,160 |
* Salaries shown are based on publicly available data (Indeed, Glassdoor, etc.), showing average rates by role and location. Offshore rates do not include outsourcing provider fees. Please schedule a consultation to receive detailed information tailored to your needs.
Languages Supported:
South Africa has 11 official languages, including Zulu, Xhosa, Sotho, Afrikaans, and English. The country’s historical ties to Europe mean a portion of the population speaks French, Dutch, German, Portuguese, and Italian.
What This Solves:
Ideal Match:
Average Salary:
$1,400 – $1,800 per month
Languages Supported:
The region offers Brazilian Portuguese and English fluency. Brazilian Portuguese differs from European Portuguese in vocabulary, tone, and everyday phrasing.
What This Solves:
Translated responses or European Portuguese can sound unfamiliar to Brazilian customers. Native Brazilian Portuguese support helps reduce confusion, repeat inquiries, and low resolution rates caused by non-native phrasing.
Ideal Match:
Your company has customers in Brazil and needs responses that match local Portuguese usage, especially in ecommerce, subscriptions, or customer-facing support.
Average Salary:
$1,200 – $1,500 per month
Languages Supported:
What This Solves:
Ideal Match:
Average Salary:
$1,200 – $1,500 per month
Languages Supported:
What This Solves:
Ideal Match:
Average Salary:
$1,500 – $2,000 per month
Languages Supported:
What This Solves:
English alone may not fully address communication needs for Filipino-speaking customers. Native-language support helps reduce unclear responses, repeated questions, and gaps in understanding.
Ideal Match:
Your company supports global English-speaking customers at scale, or Filipino-speaking customers and diaspora communities that need offshore multilingual support beyond English.
Average Salary:
$1,100 – $1,500 per month
Languages Supported:
What This Solves:
Ideal Match:
Average Salary:
$2,700 – $3,600 per month
See how we compare to traditional multilingual customer support staffing agencies and freelance options.
 | Freelance Marketplaces | Traditional Staffing Agencies | |
|---|---|---|---|
Engagement Structure | Full-time, dedicated role | Hourly or project-based | Permanent hire or temp placement |
Role Ownership | Client-managed, embedded in your team | Independent contractor | Client-managed after placement |
Vetting & Screening | Multi-stage vetting + English validation | Self-reported profiles | Resume screening + interviews |
Industry & CRM Alignment | Matched by role, industry, and tools | Varies by individual | General experience matching |
Commitment & Stability | Long-term role continuity | Often juggling multiple clients | Depends on employee retention |
Upfront Fees | None | None | 15–30% placement fee typical |
Replacement Support | No-cost replacement guarantee | You must rehire yourself | Often additional fees apply |
Cost Efficiency | Up to 58% lower than U.S. hiring | Variable hourly rates | High salary + agency fees |
Global Talent Access | Nearshore & offshore sourcing | Global, unstructured | Primarily local markets |
Scalability | Build one role or entire team | Difficult to standardize | Slower hiring cycles |
Tell us which languages you need, where your customers are based, and how your team handles communication. We match you with multilingual support agents who align with your language needs and customer interactions.
Within 3 to 5 days, you receive candidates fluent in your required languages. You review and interview each one to confirm fit with your communication standards, language needs, and how your team handles customer interactions.
Your agents begin handling customer communication in the required languages. You gain consistent responses across regions without relying on translation. Communication stays clear and aligned with your team’s expectations.
We source, vet, and present candidates before you pay.
Meet and approve candidates before they join your team.
If a hire doesn’t work out, we replace them at no cost.
We manage international payroll and employment compliance.
Top-rated by Clutch
We’re proud to be named by Clutch as a trusted leader in outsourcing.
What Our Clients Are Saying
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Undisclosed
CEO, Startup Incubator
Andrew C
VP Finance, Bluestone Lane
Mike M
Owner, Carve Financial
Danielle R
VP of Client Services, Pentius
Casey H
Manger Of Training, Homelight
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
