Hire full-time offshore help desk technicians to log tickets, resolve routine IT issues, and route requests.
Hire remote help desk technicians trained in IT ticketing systems and internal support workflows at a lower cost.
Help desk technicians capture incoming IT requests and log them into a centralized ticketing system. Requests are categorized and prioritized at intake to ensure proper routing and escalation when needed.
They manage internal user access, password resets, and permission changes across systems. Access requests are handled consistently. Employees can work without delays while maintaining controlled and auditable access.
A help desk technician tracks tickets from submission through completion, monitors SLA adherence, and flags requests that require escalation. Ticket status is monitored continuously to ensure timely handling across the full lifecycle.
They prepare user environments by handling device setup, software installation, and system configuration requests. This ensures employees can begin work without delays caused by setup or configuration gaps.
They follow defined processes for ticket intake, prioritization, and SLA-based response handling. This ensures IT requests are handled consistently and routed to the appropriate support layer when required.
Internal teams should not handle access and device requests through informal channels. Requests move across chat and email without ownership. Hiring help desk support introduces structured intake and clear ownership.
Requests appear across multiple channels with no centralized system. Teams cannot track status or ownership. Dedicated help desk technicians bring requests into a structured ticketing workflow with full visibility.
Teams spend hours each week on password resets, permissions, and setup requests. These tasks reduce time for core IT work. Outsourcing help desk operations moves routine support into a dedicated function.
Expanding teams increase onboarding, access, and device requests. Without clear intake and routing, handling becomes inconsistent. 1840 builds help desk teams aligned to internal workflows for distributed teams.
Local markets often lack candidates with ticketing experience. Global talent provides help desk technicians trained in request intake, categorization, and ticket processing.
Hiring locally for help desk roles increases labor costs for routine IT tasks. Remote hiring provides dedicated support capacity at a lower cost while maintaining consistent request handling.
IT requests continue outside standard working hours and require timely handling. Remote teams ensure requests are logged and processed consistently across time zones without delays.
Local hiring for help desk roles is often delayed due to limited availability. Global talent access enables faster technician placement to maintain request handling and workflow continuity.
See how much you can save by hiring remote help desk technicians from cost-effective regions.
$6,000/month
Average US Salary
$1,300/month*
Average India Salary
78%
Potential savings
$1,800/month*
Average LATAM Salary
70%
Potential savings
VS
| Local US Hire | India | LATAM | |
|---|---|---|---|
| Annual Base Salary | $72,000 | $15,600 | $21,600 |
| Payroll Taxes (7.65%-10%) | $7,200 | $0 | $0 |
| Benefits (20%-30%) | $14,400 | $0 | $0 |
| PTO (5%-10%) | $3,600 | $0 | $0 |
| Total Cost | $93,600 | $15,600 (excluding service fees) | $21,600 (excluding service fees) |
| Savings | - | $78,000 | $72,000 |
* Salaries shown are based on publicly available data (Indeed, Glassdoor, etc.), showing average rates by role and location. Offshore rates do not include outsourcing provider fees. Please schedule a consultation to receive detailed information tailored to your needs.
Why / Expertise:
Consider If:
Average Salary:
$1,000 – $1,900 per month
Why / Expertise:
Consider If:
Average Salary:
$1,000 – $1,800 per month
Why / Expertise:
Consider If:
Your operation focuses on IT services, telecommunications, or enterprise environments. This location excels at high-volume IT support across systems, networks, and internal tools with structured handling.
Average Salary:
$1,000 – $1,300 per month
Why / Expertise:
Consider If:
Average Salary:
$1,000 – $1,400 per month
Why / Expertise:
Consider If:
Average Salary:
$1,000 – $1,900 per month
Why / Expertise:
Consider If:
Average Salary:
$4,000 – $6,000 per month
See how we compare to traditional help desk staffing and freelance options.
 | Freelance Marketplaces | Traditional Staffing Agencies | |
|---|---|---|---|
Engagement Structure | Full-time, dedicated role | Hourly or project-based | Permanent hire or temp placement |
Role Ownership | Client-managed, embedded in your team | Independent contractor | Client-managed after placement |
Vetting & Screening | Multi-stage vetting + English validation | Self-reported profiles | Resume screening + interviews |
Industry & CRM Alignment | Matched by role, industry, and tools | Varies by individual | General experience matching |
Commitment & Stability | Long-term role continuity | Often juggling multiple clients | Depends on employee retention |
Upfront Fees | None | None | 15–30% placement fee typical |
Replacement Support | No-cost replacement guarantee | You must rehire yourself | Often additional fees apply |
Cost Efficiency | Up to 78% lower than U.S. hiring | Variable hourly rates | High salary + agency fees |
Global Talent Access | Nearshore & offshore sourcing | Global, unstructured | Primarily local markets |
Scalability | Build one role or entire team | Difficult to standardize | Slower hiring cycles |
Share your IT support structure, including ticket types, request categories, escalation paths, tools, and SLA requirements. We use this to source help desk technicians aligned to your workflows and support environment.
Within 3 to 5 days, you receive candidates experienced in ticketing systems and first-line IT support. You review and interview each technician to confirm alignment with your tools, workflows, and support structure.
You onboard your technician into your systems while we manage compliance and global payroll. Your help desk technician begins handling tickets, requests, and escalations within two weeks.
We source, vet, and present candidates before you pay.
Meet and approve candidates before they join your team.
If a hire doesn’t work out, we replace them at no cost.
We manage international payroll and employment compliance.
Top-rated by Clutch
We’re proud to be named by Clutch as a trusted leader in outsourcing.
What Our Clients Are Saying
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Undisclosed
CEO, Startup Incubator
Andrew C
VP Finance, Bluestone Lane
Mike M
Owner, Carve Financial
Danielle R
VP of Client Services, Pentius
Casey H
Manger Of Training, Homelight
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
