Outsource help desk support to cost-effective regions. Manage service requests efficiently while reducing in-house hiring costs.
We source, vet, and onboard help desk technicians from regions that deliver the best balance of cost and skill.
Why: The Philippines is a global leader in help desk support with skilled agents trained in customer service, troubleshooting, and ticket resolution. Excellent English fluency ensures seamless collaboration.
Best for: Customer support, multi-channel ticketing, and businesses needing cost-effective 24/7 assistance.
Average Salary: $1,000 – $1,400 per month
Why: The USA provides premium help desk support professionals with expertise in enterprise IT systems, compliance-heavy industries, and advanced troubleshooting. Cultural alignment ensures excellent service delivery and customer experience.
Best for: Enterprise IT help desks, compliance-driven sectors, and premium client-facing support.
Average Salary: $4,000 – $6,000 per month
Why: South Africa provides English-speaking help desk support specialists with strong communication skills and empathy. Convenient time zones with Europe make it an excellent destination for customer-centric technical support services.
Best for: EMEA-focused support, hybrid IT and customer help desks, and global service coverage.
Average Salary: $1,000 – $1,900 per month
Why: Brazil offers bilingual help desk support talent fluent in Portuguese and English. Professionals specialize in regional support, ticket resolution, and customer assistance tailored to the Latin American market.
Best for: LATAM-focused companies, bilingual service desks, and regional business expansion.
Average Salary: $1,000 – $1,800 per month
Why: Poland is a top European hub for multilingual help desk support. Skilled professionals here combine IT expertise, troubleshooting ability, and customer care tailored for businesses expanding across European markets.
Best for: Multilingual support desks, EU compliance-driven industries, and enterprise IT support.
Average Salary: $1,000 – $1,900 per month
Why: India offers one of the world’s largest pools of help desk support talent, combining IT troubleshooting, remote diagnostics, and customer care expertise. Strong technical skills ensure reliable and scalable service delivery.
Best for: IT help desk, software troubleshooting, and technical support at scale.
Average Salary: $1,000 – $1,300 per month
We screen help desk technicians with AI and recruiter expertise. Each candidate is tested in troubleshooting, ticketing, and communication to ensure fast, reliable support that improves user satisfaction.
Onboard vetted help desk technicians in just 2–3 weeks. Our streamlined process ensures smooth integration so IT operations, end-user tickets, and service requests remain uninterrupted.
Hire help desk technicians full-time. Choose between managed outsourcing or remote staffing and scale resources to match IT needs, ticket volumes, and business goals.
With years of outsourcing experience, we know the best regions for help desk support. Access global talent with technical expertise, cultural alignment, and proven performance.
From sourcing and vetting to onboarding, payroll, and compliance, we handle it all. Our solutions ensure secure, scalable, and reliable help desk support for your business.
See how much you can save by hiring help desk technicians from cost-effective regions worldwide.
$5,000/month
Average US Salary
$1,200/month*
Average India Salary
76%
Potential savings
$1,800/month*
Average LATAM Salary
64%
Potential savings
VS
| Local US Hire | India | LATAM | |
|---|---|---|---|
| Annual Base Salary | $60,000 | $14,400 | $21,600 |
| Payroll Taxes (7.65%-10%) | $6,000 | $0 | $0 |
| Benefits (20%-30%) | $12,000 | $0 | $0 |
| PTO (5%-10%) | $3,000 | $0 | $0 |
| Total Cost | $78,000 | $14,400 (excluding service fees) | $21,600 (excluding service fees) |
| Savings | - | $63,600 | $56,400 |
* Salaries shown are based on publicly available data (Indeed, Glassdoor, etc.), showing average rates by role and location. Offshore rates do not include outsourcing provider fees. Please schedule a consultation to receive detailed information tailored to your needs.
Tell us the type of help desk support you need—whether it’s troubleshooting, software assistance, or end-user support. We assess your goals, required skills, and preferred experience level.
We source and vet help desk technicians matched to your needs. You’ll receive a curated shortlist of top profiles to review, with 1840 handling the sourcing, screening, and compliance.
You select your preferred candidates, and we manage contracts, payroll, and onboarding. Your new help desk technicians can quickly integrate and start delivering reliable IT support.
Yes. Our technicians integrate directly into your existing systems, including platforms like Zendesk, Freshdesk, Jira, or ServiceNow, as well as communication tools like Slack, Teams, or Zoom. This ensures smooth alignment with your operations and minimal disruption during onboarding.
We offer several flexible models for hiring help desk technicians, depending on how much control and involvement you want in managing the role.
With our BPO model and available call centers, we fully manage the help desk function for you. This is ideal if you want a turnkey solution where we handle technician oversight, performance, and day-to-day operations while your team focuses on higher-level IT priorities.
With nearshore or offshore staffing, you get dedicated help desk technicians who work as part of your team but are based in cost-effective global regions. We take care of payroll, compliance, and HR administration, while you direct their daily tasks, workflows, and performance. This option reduces hiring costs while giving you direct control of your team.
With direct placement, we recruit and place a full-time help desk technician within your company as a direct hire. You manage the employee internally, and we ensure you receive a well-matched, pre-vetted candidate who fits your requirements.
Yes. While most clients hire English-speaking technicians, we can source bilingual or multilingual talent when needed. Common languages include Spanish, Portuguese, French, German, and Mandarin, depending on your customer or regional requirements.
Absolutely. Many clients begin with a single technician to test coverage and expand as ticket volume grows. Our staffing model is flexible, allowing you to scale your team up or down based on business needs. However, we do not offer part-time technicians.
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
Senior Vendor Manager, Ooma
Undisclosed
HR Manager, Tech Company
Undisclosed
CEO, Startup Incubator
Andrew C
VP Finance, Bluestone Lane
Mike M
Owner, Carve Financial
Danielle R
VP of Client Services, Pentius
Casey H
Manger Of Training, Homelight
Casey H
Manger Of Training, Homelight
Danielle R
VP of Client Services, Pentius
Mike M
Owner, Carve Financial
Andrew C
VP Finance, Bluestone Lane
Undisclosed
CEO, Startup Incubator
Undisclosed
HR Manager, Tech Company
