1840 & Company official logo
Find Work
Start Hiring
Customer Service
Customer Support Reps

Hire Customer Support Reps for Voice, Email, and Chat Support

Outsource customer support reps to manage call volume, email queues, live chats, and ticket follow-ups.

  • Expertly vetted in frontline queue handling and request routing
  • Experienced with CRMs, ticketing systems, and contact center tools
  • Matched to coverage hours, queue volume, and response targets
  • Fully managed by your customer support or CX team leads
Schedule a Call
Customer support representative with headset, looking to the right, wearing a pink top against a dark green background.
cream-logo-1
cream-logo-5
cream-logo-4
cream-logo-3
cream-logo-2

Outsource Customer Support Representatives From 150+ Countries

We source, vet, and onboard support reps who maintain consistent service quality at the best cost-to-skill ratio.

Multi-Channel Coverage

Customer support reps maintain consistent handling across voice, email, and chat.

Up to 72% Cost Savings

Reduce customer service costs by up to 72% without adding headcount.

Hire Support Within 2 Weeks

Vetted customer support reps delivered within 3-5 days, hired in under 2 weeks.

Fully Dedicated Reps

No shared queues or pooled reps. Your hired representative works only for your team.

Works With Your CSR Stack

Support reps work inside your existing CRM, ticketing, and contact center tools.

Aligned Coverage Hours

Nearshore and offshore customer support reps aligned to your customer service hours.

Multi-channel Support

How Customer Support Reps Handle Voice, Email, and Chat

Customer support representatives can cover voice, email, chat, or a mix of channels based on your support model. This maintains response flow, consistent handling, and continuity across customer interactions.
Request A Quote

Voice / Phone-Based Customer Service

Customer support representatives manage live call queues and real-time customer conversations. This covers traditional call center work while keeping voice support part of the broader CSR function.

Core Services

  • Answer inbound calls and manage flow across active queues
  • Lead conversations using scripts and call handling workflows
  • Resolve standard requests within a single call session
  • Transfer calls that fall outside defined handling scope
  • Create tickets from calls with notes and outcomes

Supported Tools

Five9, NICE CXone, Genesys Cloud, Amazon Connect, RingCentral, Zendesk Talk, Salesforce Service Cloud

Common Use Cases

  • High-volume call center queues with AHT and wait time targets
  • Real-time handling with first call resolution expectations
  • Call routing across teams using queue-based workflows
  • Overflow and after-hours coverage with abandonment tracking
Email coverage centers on inbound message queues, written responses, and thread-based follow-up. Customer support representatives move each message thread through response, follow-up, and closure.

Core Services

  • Work tickets from shared queues and assigned views
  • Review message history and respond with written replies
  • Manage multiple open cases across different stages
  • Reassign cases that fall outside defined workflows
  • Update ticket status and maintain case documentation

Supported Tools

Zendesk, Freshdesk, Help Scout, Intercom, Front, HubSpot Service Hub, Gorgias

Common Use Cases

  • Work inbound messages from email queues and assigned views
  • Review message history and respond with written replies
  • Manage multiple open email threads across stages
  • Forward message threads to the correct queue for follow-up
  • Update ticket status and maintain case documentation
Live chat coverage centers on active sessions that happen in real time. Reps manage multiple conversations at once while keeping each chat moving toward resolution or follow-up.

Core Services

  • Handle multiple chat sessions at the same time
  • Respond within defined first-response time targets
  • Switch between conversations while maintaining context
  • Route chats that require follow-up handling
  • Convert chat sessions into tickets for tracking

Supported Tools

Intercom, Zendesk Chat, LiveChat, Tidio, Freshchat, Drift, HubSpot Live Chat

Common Use Cases

  • Concurrent chat sessions tracked by response time targets
  • Real-time messaging with session-based handling workflows
  • Initial interaction before ticket-based follow-up
  • Peak traffic coverage with concurrency benchmarks
WHEN TO OUTSOURCE

When Customer Follow-Up Breaks Across Channels

Global workforce across 150 countries with finance, tech, sales, and support teams

Outsourcing customer support representatives is most effective when communication becomes inconsistent across calls, emails, chats, and follow-ups because response ownership is unclear.

Queues Move Without Clear Ownership

Calls, emails, and chats get handled by whoever is available, with no single rep accountable for response flow. Outsourcing customer support reps creates dedicated ownership across queues, handoffs, and follow-ups.

Customer Context Gets Repeated

Customers repeat details when call notes, email threads, chat records, or ticket updates are not carried forward. Dedicated support reps maintain interaction history and keep follow-up aligned across channels.

Coverage Costs Rise Across Queues

Coverage costs increase when separate internal capacity is needed for calls, emails, chats, and follow-ups. Outsourced customer support reps align labor cost to queue volume, coverage hours, and response targets.

Inconsistent Responses for Returning Users

Campaigns, service changes, and extended hours can move demand between calls, emails, and chats. 1840 & Company aligns support coverage to channel volume, queue activity, and response targets.

SALARY BENCHMARKS

Customer Support Rep Cost and Salary Comparison

See how much you can save by hiring remote customer supportrepresentatives from cost-effective regions.

$3,700/month

Average US Salary

$1,000/month*

Average Philippine Salary

72%

Potential savings

$1,200/month*

Average LATAM Salary

67%

Potential savings

VS

Offshore Vs Local Customer Support Rep Salaries

Local US Hire Philippines LATAM
Annual Base Salary $44,400 $12,000 $14,400
Payroll Taxes (7.65%-10%) $4,440 $0 $0
Benefits (20%-30%) $8,880 $0 $0
PTO (5%-10%) $2,220 $0 $0
Total Cost $57,720 $12,000 (excluding service fees) $14,400 (excluding service fees)
Savings - $45,720 $43,320

* Salaries shown are based on publicly available data (Indeed, Glassdoor, etc.), showing average rates by role and location. Offshore rates do not include outsourcing provider fees. Please schedule a consultation to receive detailed information tailored to your needs.

Request A Quote
WHY GLOBAL TALENT

Why Outsource Customer Support to Global Markets

Global customer support outsourcing helps businesses maintain service coverage, improve labor flexibility, and access qualified support talent beyond local hiring markets.

Access Customer Support Talent

Local markets often face shortages of customer support reps for calls, email queues, and live chat. Global hiring gives access to customer-facing support talent.

Lower Support Hiring Costs

Global talent markets allow you to reduce customer support representative hiring costs while maintaining coverage across calls, emails, chats, and follow-ups.

Expand Channel Coverage

Hire customer support reps to extend coverage across time zones, aligned to call queues, email queues, live chat sessions, service hours, and follow-up needs.

Scale Customer Support Faster

Hiring delays can create service gaps before a support rep is onboarded. Global outsourcing lets you add customer support reps faster without long recruiting cycles.
Schedule a Call
MODEL COMPARISON

Compare 1840 to Customer Support Outsourcing Models

See how we compare to traditional customer support representative staffing agencies and freelance options.

Freelance Marketplaces

Traditional Staffing Agencies

Engagement Structure

Full-time, dedicated role

Hourly or project-based

Permanent hire or temp placement

Role Ownership

Client-managed, embedded in your team

Independent contractor

Client-managed after placement

Vetting & Screening

Multi-stage vetting + English validation

Self-reported profiles

Resume screening + interviews

Industry & CRM Alignment

Matched by role, industry, and tools

Varies by individual

General experience matching

Commitment & Stability

Long-term role continuity

Often juggling multiple clients

Depends on employee retention

Upfront Fees

None

None

15–30% placement fee typical

Replacement Support

No-cost replacement guarantee

You must rehire yourself

Often additional fees apply

Cost Efficiency

Up to 72% lower than U.S. hiring

Variable hourly rates

High salary + agency fees

Global Talent Access

Nearshore & offshore sourcing

Global, unstructured

Primarily local markets

Scalability

Build one role or entire team

Difficult to standardize

Slower hiring cycles

LOCATIONS

Hire Nearshore and Offshore Customer Support Reps

Hire customer support reps to match queue volume and time-zone needs:
  • Mexico: Nearshore customer support reps for U.S.-aligned voice queues
  • Morocco: Email queues, message handling, and EMEA follow-up coverage
  • South Africa: Voice support and message queues for U.S. and EMEA hours
  • Brazil: Live chat handling, message queues, and LATAM follow-up
  • Philippines: Offshore high-volume call center, email support, and live chat
Mexico

Regional Fit:

Hiring customer support reps in Mexico fits teams that need nearshore coverage across live calls, follow-ups, and ticket updates. Reps can work within North American service windows without requiring overnight schedules.

Best For:

Teams that need call queue coverage, same-day follow-up, and customer communication during U.S. business hours.

Average Cost:

$900 – $1,200 per month

Regional Fit:

Customer support reps in Morocco can support EMEA-aligned message queues, live chat sessions, ticket updates, and follow-up workflows. This market fits teams that need structured written support across regional service windows.

Best For:

Companies that need EMEA-aligned support for email queues, message handling, ticket updates, follow-up coverage, and structured customer communication.

Average Cost:

$1,200 – $1,400 per month

Regional Fit:

South African customer service reps can support U.S. and EMEA coverage windows across voice queues, message queues, live chat, and ticket follow-up. This region fits support models that require overlap across multiple service windows.

Best For:

Companies that need customer support coverage across U.S. and EMEA hours, with reps handling voice queues, message queues, live chat, and follow-up workflows.

Average Cost:

$1,100 – $1,300 per month

Regional Fit:

Hiring customer support in Brazil fits LATAM coverage models that rely on live chat, message queues, ticket updates, and customer follow-up. Representatives can support digital customer communication across regional service hours.

Best For:

Teams building LATAM customer support coverage that need live chat handling, message queue coverage, ticket updates, and regional follow-up.

Average Cost:

$900 – $1,200 per month

Regional Fit:

Customer support reps based in the Philippines fits teams that need offshore coverage across high-volume call queues, email support, live chat, and ticket follow-up. They can work within contact center tools, ticketing systems, and CRM workflows.

Best For:

Organizations building offshore customer support or call center outsourcing teams. Best for call queues, email handling, live chat, ticket follow-up, and extended service hours.

Average Cost:

$800 – $1,000 per month

Regional Fit:

U.S.-based reps are relevant when the role requires domestic customer context, U.S. business-hour coverage, or market-specific communication standards. CSR work may involve CRMs, ticketing systems, and contact center tools.

Best For:

Companies that need domestic customer support coverage for U.S. business hours, local customer communication, or market-specific service requirements.

Average Cost:

$3,000 – $3,700 per month

How It Works

Hire Customer Support Reps in 2 Weeks

Request A Quote

Define Your Customer Support Scope

We begin with a focused intake session to map your call volume, email queues, chat coverage, service hours, tools, and follow-up needs. We use this to build a candidate profile around your support workflow.

Choose from Vetted Candidates

Within 3 to 5 days, you receive a curated shortlist of full-time customer support reps matched to your coverage needs, tools, and workflows. You interview each candidate and make the final hiring decision.

Get Your Representative Up and Running

We handle contracts, payroll, and compliance once a final selection is made. Within 2 weeks, your representative steps into your existing workflow and begins handling calls, emails, chats, tickets, and follow-ups.

Zero-Risk Model to Outsource Customer Support Reps

No Upfront Fees

We source, vet, and present candidates before you pay.

Interview First

Meet and approve candidates before they join your team.

Free Replacements

If a hire doesn’t work out, we replace them at no cost.

Payroll & Compliance

We manage international payroll and employment compliance.

Top-rated by Clutch

We’re proud to be named by Clutch as a trusted leader in outsourcing.

Clutch Top BPO Award
Clutch Top Inbound Appointment Setting Company Award
Clutch Award for Top Call Centers

FAQs About Hiring Customer Support Reps

Hiring customer support reps from offshore markets like the Philippines can reduce support staffing costs by more than 70% compared to U.S. equivalents. Costs may vary depending on coverage hours, time zone requirements, and channel mix.
Traditional customer support outsourcing may use shared agents and standard procedures. 1840’s managed BPO customer support requires 3 or more dedicated reps. Hiring a dedicated remote customer support rep gives you one full-time resource who works within your tools, queue rules, scripts, and workflows. You manage daily priorities and performance while 1840 handles sourcing, vetting, payroll, and ongoing support.
Coverage requirements are confirmed before sourcing begins. Representatives are matched to your required customer support hours, including after-hours and 24/7 coverage where needed.
No. We only place full-time, dedicated customer support reps. Each rep works for one client, follows that client’s tools and workflows, and stays assigned to the same support function.
We provide a replacement at no additional cost. The replacement is matched to the same support channels, tools, schedule, and workflow requirements. We manage the replacement process to maintain open tickets, follow-ups, and queue coverage with minimal disruption.
Most clients receive a shortlist within 3 to 5 business days, with hiring completed within 1 to 2 weeks. Timelines may extend depending on interview schedules, coverage requirements, or role complexity.
Request a Quote
TESTIMONIALS

What Our Clients Are Saying

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company