Customer Support Reps

Hire Customer Support Reps for 75% Less

Access skilled customer service reps in cost-effective regions. Enhance response times, boost customer satisfaction, and reduce support costs.

Outsource Top Customer Service Reps from 150 Countries

We source, vet, and onboard customer service professionals from regions offering the best cost-to-skill ratio.

Expertly Vetted Professionals

Our CSRs are rigorously screened through a combination of AI technology and expert human evaluation to ensure top-tier communication, empathy, and service quality.

Significant Cost Savings

We help you cut support costs by sourcing high-performing CSRs in regions with lower labor expenses—without sacrificing service excellence.

Fast Hiring Turnaround

We typically place fully vetted customer support reps within 1–2 weeks, allowing you to scale quickly while maintaining consistent, high-quality support.

Flexible Hiring Options

Whether you need a fully managed team, remote staff under your direction, or direct hires, we tailor the solution to fit your support model.

Global Hiring Expertise

With deep outsourcing experience, we guide you to the best regions for skilled CSRs, balancing cost, quality, and time zone coverage.

Scalable Support Teams

Easily scale your customer service team up or down based on seasonality, growth, or changing business demands—without the operational hassle.

Cut Customer Service Costs with Global Hiring

See how much you can save by hiring skilled customer service reps from cost-effective regions worldwide.

$3,800/month

Average US Salary

$950/month*

Average Philippine Salary

75%

Potential savings

$1,200/month*

Average LATAM Salary

68%

Potential savings

Customer Support Rep Salary Comparison

	Local US Hire	Philippines	LATAM
Annual Base Salary	$45,600	$11,400	$14,400
Payroll Taxes (7.65%-10%)	$4,560	$0	$0
Benefits (20%-30%)	$9,120	$0	$0
PTO (5%-10%)	$2,280	$0	$0
Total Cost	$59,280	$11,400 (excluding service fees)	$14,400 (excluding service fees)
Savings	-	$47,880	$44,880

* Salaries shown are based on publicly available data (Indeed, Glassdoor, etc.), showing average rates by role and location. Offshore rates do not include outsourcing provider fees. Please schedule a consultation to receive detailed information tailored to your needs.

Getting Started

Your Next Great CSR Is Just a Call Away

Let’s build a world-class customer support team tailored to your business.

Hiring Customer Service Reps FAQs

How long does it take to hire a customer service representative?

Most clients are able to hire within two weeks. We use a combination of AI-powered talent clouds and expert human recruiters to source and vet top candidates quickly. You’ll receive a curated shortlist so you can interview and make confident hiring decisions without delay.

Can your CSRs work in U.S. time zones?

Yes, we can provide customer service reps who align with U.S. business hours. However, time zone alignment may impact pricing slightly due to market availability.

Do you offer multilingual customer service representatives?

Absolutely. We can source CSRs fluent in multiple languages to support global customers across various regions and time zones.

Are your CSRs trained in specific tools or platforms?

Yes. We match you with talent who already have experience using the tools you rely on—whether it’s Zendesk, Intercom, Salesforce, Freshdesk, or other popular platforms.

What are the hiring model options—staff augmentation vs. fully managed?

Yes, you can directly manage the customer service rep as part of our remote staffing model, where we handle sourcing, vetting, onboarding, and international payroll—while the rep works as a full-time independent contractor under your direction. For companies looking for a more hands-off approach, we offer a fully managed solution where 1840 oversees team leadership, scheduling, performance tracking, and SLA compliance. A minimum of three CSRs is required for this model. We also offer a one-time direct placement option, allowing you to hire a CSR as a full-time employee on your team, while we manage the recruitment and vetting process.

TESTIMONIALS

What Our Clients Are Saying

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

Undisclosed

CEO, Startup Incubator

Undisclosed

Senior Vendor Manager, Ooma

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

Undisclosed

CEO, Startup Incubator

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

Casey H

Manger Of Training, Homelight

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

Hire Customer Support Reps for 75% Less

Outsource Top Customer Service Reps from 150 Countries

Hire a Customer Service Representative in the Philippines

Hire a Customer Service Representative in the United States

Hire a Customer Service Representative in Colombia

Hire a Customer Service Representative in Poland

Hire a Customer Service Representative in India

Hire a Customer Service Representative in South Africa

Expertly Vetted Professionals

Significant Cost Savings

Fast Hiring Turnaround

Flexible Hiring Options

Global Hiring Expertise

Scalable Support Teams

Cut Customer Service Costs with Global Hiring

Customer Support Rep Salary Comparison

Your Next Great CSR Is Just a Call Away

Define Your Support Needs

Get Vetted Customer Service Profiles

Interview, Hire, and Onboard

Hiring Customer Service Reps FAQs

What Our Clients Are Saying