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Functions
Customer Service

Build Your Global Customer Service Team

Hire dedicated global customer support professionals for inbound support, ticketing, live chat, and CX operations.

  • Integrated into your workflows, tools, and customer support operations
  • 24/7 coverage and multilingual customer support capabilities
  • Experienced with Zendesk, Intercom, Gorgias, Salesforce, and more
  • Hire vetted global customer support talent in as little as 1–2 weeks
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Need Fully Managed Support?
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The Challenge

Why Scaling Customer Service Teams Is So Difficult Today

Customer expectations continue to rise across every channel. Businesses are expected to deliver fast, consistent support across chat, email, phone, social media, and help desk platforms, often around the clock.

At the same time, building and managing internal customer support teams locally has become increasingly difficult. Rising labor costs, high turnover, inconsistent service quality, and limited hiring pools make it challenging for support operations to scale efficiently without impacting the customer experience.

Many businesses also struggle to maintain support coverage during seasonal spikes, rapid growth periods, or increasing ticket volumes. Internal teams become overloaded, response times increase, and customer satisfaction can quickly decline.

How can businesses scale customer support without sacrificing response times or customer experience?

The shift

How Modern Support Teams are Scaling Globally

To meet rising customer expectations without overloading internal teams, businesses are building global customer service operations with dedicated remote professionals. By leveraging global talent, companies can improve response times, expand support coverage, and scale customer experience operations more efficiently across every channel.

01

Expand Customer Support Coverage Across Time Zones

Provide consistent customer support across regions and business hours without relying on overnight local shifts. Global teams help businesses extend availability, reduce response delays, and maintain continuous support operations.

02

Scale Support Teams Faster During Growth Periods

Quickly add customer support capacity during product launches, seasonal spikes, or periods of rapid growth. Global staffing helps businesses scale operations without long hiring cycles or internal disruption.

03

Support Omnichannel Customer Experiences

Build support teams capable of managing customer interactions across chat, email, phone, social media, and help desk platforms. Modern customer service operations require seamless experiences across every communication channel.

04

Improve Customer Experience Without Increasing Overhead

Global customer service teams help businesses maintain service quality while reducing the operational costs associated with local hiring, office infrastructure, and workforce expansion.

05

Access Talent Experienced with Leading CX Platforms

Hire support professionals already familiar with platforms like Zendesk, Intercom, Gorgias, Salesforce Service Cloud, Freshdesk, and other customer experience tools to reduce onboarding time and improve operational efficiency.

Schedule a call

24/7

Global customer support coverage across time zones

GLOBAL SUPPORT CAPABILITIES

24/7 coverage • Omnichannel support • Multilingual teams • Technical support • Customer success

How we help

Scale Customer Support Operations With 1840

We help U.S. companies build global customer service teams with dedicated professionals who integrate directly into existing workflows, tools, and customer experience operations.

70%

Lower customer support hiring costs vs. local hiring markets

1-2 wks

Weeks average time to hire vetted customer support talent

100%

Dedicated, full-time customer support professionals

01

Expand Customer Support Coverage

Build customer service capacity across chat, email, phone, and help desk channels without overloading internal teams or sacrificing response quality.

02

Access Vetted Customer Support Talent

Work with customer support professionals experienced in your industry, workflows, and customer service platforms, including Zendesk, Intercom, Gorgias, Salesforce, and more.

03

Scale Support Operations Faster

Quickly add support capacity during product launches, seasonal spikes, or rapid growth phases without long hiring cycles or operational disruption.

04

Maintain Visibility and Control

Your team manages day-to-day customer interactions while we handle sourcing, payroll, compliance, and workforce infrastructure behind the scenes.

Roles We Fill

Customer Service Roles We Help You Hire

We source and place skilled customer service professionals across every channel of support. From live chat to technical support, here are some of the most in-demand roles we fill:
  • Customer Service Representatives
  • Technical Support Agents
  • Help Desk Support
  • Customer Success Managers
  • Multilingual Support Agents
  • Ecommerce Support Specialists
  • SaaS Customer Support Reps
  • Customer Experience Analysts

Choose the Right Customer Support Hiring Model

We offer flexible customer service hiring models designed around your support strategy, operational needs, and level of control.

Customer Service Outsourcing

Fully managed customer service operations run by 1840. We handle staffing, training, oversight, and performance management.

  • End-to-end support operations
  • 1840 manages team performance & KPIs
  • Minimal internal lift to scale
  • Reduces management workload
  • Ideal for turnkey customer support

Global Customer Service Staffing

Dedicated customer support professionals embedded directly into your team and managed within your existing operations.

  • Access specialized support talent
  • You manage daily work and output
  • We handle contracts and compliance
  • Cost-effective, scalable solution
  • Flexible for long-term or short-term

Direct Placement for In-House

We source, vet, and deliver customer service professionals for direct full-time hiring within your organization.

  • Hire full-time support staff
  • Dedicated sourcing and screening
  • Reduce time-to-hire
  • Flexible engagement models
  • Ideal for in-house team growth

Book a consultation to explore which solution is right for your needs.

Schedule a Call
TESTIMONIALS

What Our Clients Are Saying

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

They achieved KPIs, closed B2B sales, and exceeded our sales expectations with monthly growth. The team shows a willingness to adapt and take over additional LOBs and provided efficient management. Great communication and quick, good results.

Undisclosed

Senior Vendor Manager, Ooma

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

1840 & Company provided us with more transparency into our sales calls at a time when we really needed it. They provided QA tools, improved our value proposition, and sales coaching which greatly improved our customer interactions and sales process.

Casey H

Manger Of Training, Homelight

Although we had several partners with more tenure, it was 1840 & Company that used their analysis team to open up our opportunities with NPS score, resulting in 50%+ improvements.

Danielle R

VP of Client Services, Pentius

The team completes tasks on time and goes above and beyond. I’ve been pleased with everything so far.

Mike M

Owner, Carve Financial

We selected 1840 based on our needs and their ability to source and onboard offshore talent. We were impressed with their clear and concise communication.

Andrew C

VP Finance, Bluestone Lane

They consistently find people that fit the client’s requirements for each position. Moreover, the resources they provide are usually ready to work right away. They’re like a matchmaker for staff; they provide exactly what we’re looking for.

Undisclosed

CEO, Startup Incubator

The team sourced candidates for us from the Philipines to do data verification for our company and now we work with them to do payroll. They moved quickly and provided quality candidates.

Undisclosed

HR Manager, Tech Company