8 Insurance Outsourcing Companies in the Philippines by Delivery Model (2026)

If you’ve been looking for an insurance outsourcing company in the Philippines, you’ve probably come across numerous lists recycling the same big-name brands. While size is a useful measure, it doesn’t tell you if an option will match your unique needs.

We wanted this guide to be different.

Instead of rewarding name recognition, we reviewed companies with meaningful insurance capabilities in the Philippines that solve tangible day-to-day operational issues.

In this post, you will find companies grouped by outsourcing model. Some are better for building dedicated offshore teams, while others specialize in insurance operations or defined BPO workflows. The goal is to help you find the right fit, not simply the biggest logo.

How Did We Evaluate Each Insurance Outsourcing Company?

Rather than ranking every provider in a single, broad list, we evaluated each company based on the insurance outsourcing model it operates under.

We then reviewed each option using the same set of criteria, with greater weight given to industry-specific capabilities. We also prioritized those with clear evidence of expertise over generalist BPOs that happen to list insurance among dozens of industries they serve.

Dedicated Offshore Insurance Teams

For providers that build dedicated offshore teams, we focused on how closely those professionals can operate as an extension of the client’s existing workforce.

We evaluated:

• Whether professionals are full-time and dedicated to one client
• How much control clients retain over day-to-day management
• The depth of insurance-specific recruiting and vetting
• Experience matching talent to insurance systems and workflows
• Speed of sourcing, onboarding, and team expansion
• Contract flexibility and replacement policies
• Philippines-based recruiting and workforce infrastructure

These companies are particularly relevant for insurance organizations that want offshore cost advantages without fully handing an internal function over to a third-party operator.

Insurance-Specialist Outsourcing Firms

Some providers stand out less for their workforce structure than for the fact that insurance is deeply embedded in what they do.

For this category, we evaluated:

• Depth of insurance industry specialization
• Breadth of supported insurance functions
• Experience serving carriers, brokers, MGAs, agencies, or Insurtech companies
• Familiarity with insurance terminology and established workflows
• Documented experience with insurance technology platforms
• Security controls appropriate for sensitive insurance information
• Ability to support more complex or regulated operational work

These providers were assessed primarily on domain depth and insurance-specific execution. That matters because general outsourcing experience does not automatically translate into insurance expertise.

Insurance Back-Office & Customer Experience BPOs

The third category covers providers built around defined business processes rather than embedded individual roles.

We evaluated:

• Strength in insurance back-office operations
• Customer and policyholder support capabilities
• Claims administration and policy servicing experience
• Quality assurance and performance-management processes
• Security infrastructure and access controls
• Omnichannel customer service capabilities where relevant
• Ability to scale recurring workloads without disrupting service levels

Here, we focused on their ability to take responsibility for repeatable insurance workflows while maintaining service quality as volume changes.

They may be a better fit when you want a provider to manage a clearly defined workflow rather than build individual roles inside your existing organizational structure.

Insurance BPO Companies in the Philippines: Our In-Depth Reviews

The companies below are not interchangeable, which is exactly why we have separated them by delivery model.

Here’s an overview of all eight:

The right fit depends on how much control you want to retain, the complexity of the work being outsourced, and how deeply the provider needs to understand your insurance environment.

Category One: Dedicated Offshore Insurance Teams

Dedicated offshore insurance teams are a strong fit when you want to expand capacity without giving up day-to-day control over how the work gets done.

1840 & Company

At 1840 & Company, we build dedicated insurance teams around the way you already work. We support roles across claims processing, policy administration, customer service, underwriting support, and back-office operations.

You stay involved in candidate selection and manage your chosen professionals directly, while we handle the employment infrastructure behind the scenes.

Public Company Rating: 4.8 out of 5 (Clutch Verified)

Consider Us When:

• Want to interview and choose the people who will eventually join your team.
• Need help handling global sourcing, vetting, payroll, compliance, and ongoing workforce support.

Consider Other Options If:

• Want a large shared-service contact center where the vendor manages the workforce for you.
• Need part-time, fractional, or short-term freelance support rather than dedicated full-time roles.

Pricing Model: Our dedicated staffing model is billed monthly per full-time role. There are no upfront sourcing fees, and billing begins once your selected professional starts.

Final Verdict: If you want offshore insurance talent without feeling like you have handed your team over to a black box, we are built for that kind of relationship.

ECLARO

ECLARO operates three service centers in Metro Manila and uses its ECAPTIVE model to build dedicated offshore teams under client operational control. They support several insurance roles from claims to underwriting while also holding ISO 27001 and SOC 2 Type II certifications.

Public Company Rating: 4.9 out of 5 (ClearlyRated Verified)

Consider ECLARO When:

• You need professionals with experience in platforms such as Guidewire, Duck Creek, Applied Epic, or Vertafore.
• You want a dedicated team that reports into your organization rather than sharing resources across client accounts.

Consider Other Options If:

• You want a fully managed BPO where the vendor owns day-to-day process execution.
• You prefer an insurance-only outsourcing company rather than a broader staffing provider serving multiple industries.

Pricing Model: Usage-based dedicated staffing model in which clients pay for hours worked rather than maintaining fixed offshore infrastructure.

Final Verdict: If you already know you need experienced underwriting, claims, or insurance operations talent and want those people working directly inside your team, ECLARO is one of the stronger options on this list.

KDCI Outsourcing

KDCI builds offshore teams in the Philippines and supports insurance back-office functions through specialized hiring, onboarding, and workflow integration. Their engagement models include FTE-based staffing and project-based options.

Public Company Rating: 4.8 out of 5 (Goodfirms Verified)

Consider KDCI When:

• You need support for claims processing, policy administration, premium accounting, or other recurring insurance operations.
• You want talent matched to platforms such as Guidewire, Applied, Vertafore, Salesforce, or similar systems already used by your team.

Consider Other Options If:

• You need an insurance-only specialist rather than a broader outsourcing company serving multiple industries.
• You prefer a provider with publicly documented third-party certifications rather than ISO 27001-aligned security policies.

Pricing Model: FTE-based pricing for dedicated teams. Retainer-based engagements and project pricing for part-time workloads. Rates are quoted according to scope and complexity.

Final Verdict: If your biggest concern is finding Philippines-based insurance talent who can slot into existing systems and back-office workflows without requiring a large team commitment, KDCI is a practical option to shortlist.

Insurance-Specialist Outsourcing Firms

These firms bring greater familiarity with policy servicing, claims operations, underwriting support, and the systems that underpin them.

Staff Boom

Staff Boom specializes heavily in insurance outsourcing, with dedicated teams in the Philippines and Peru. Their services cover agencies, wholesalers, MGAs, and claims administrators, with support ranging from back-office processing to underwriting and customer-facing work.

Public Company Rating: 3.5 out of 5 (Outsource Accelerator Verified)

Consider Staff Boom When:

• You need full-time professionals for policy processing, renewals, certificate work, or FNOL support.
• You want staff to work directly within systems such as Applied Epic or AMS360 while following your documented workflows.

Consider Other Options If:

• You need to begin with only one offshore employee, since Staff Boom requires a minimum of two.
• You want a provider to fully own an insurance process rather than supply exclusive employees who integrate with your operation.

Pricing Model: Uses a flat-per-seat model for its dedicated employees, designed to make ongoing costs more predictable. Pricing is customized per engagement.

Final Verdict: If your insurance team has documented work piling up and you want dedicated staff who already understand common agency workflows, Staff Boom is an easy choice to add to your shortlist.

ReSource Pro

ReSource Pro is an insurance-focused operations and technology provider with services spanning new business, renewals, policy servicing, underwriting, compliance, and claims support. Its Philippines delivery center officially opened in March 2026 with more than 650 employees already operating in the country.

Public Company Rating: 3.7 out of 5 (AmbitionBox Verified)

Consider ReSource When:

• You need support across policy servicing, underwriting operations, claims, compliance, or other recurring insurance workflows.
• You prefer a provider built specifically around carriers, brokers, wholesalers, and MGAs rather than a generalist BPO.

Consider Other Options If:

• You want to personally select and manage individual offshore employees as extensions of your internal team.
• You prefer a smaller boutique provider rather than an organization with more than 13,000 employees globally.

Pricing Model: ReSource Pro does not publish standard insurance outsourcing rates; pricing is determined by the scope and operating model.

Final Verdict: If you want a provider that already understands the mechanics of insurance operations and can take meaningful recurring work off your internal team, ReSource Pro is a strong specialist to shortlist.

Insurance Back-Office & Customer Experience BPOs

Providers in this category are best suited to buyers that care less about managing individual employees and more about reliable execution against service expectations.

SupportZebra

SupportZebra is a Philippines-based BPO offering insurance back-office and customer experience support. Their teams handle policy servicing and administrative workflows while operating within client systems, maintaining SOC 2 Type 2 and PCI DSS Level 1 certifications.

Public Company Rating: 4.8 out of 5 (Clutch Verified)

Consider SupportZebra When:

• You need recurring support for policy administration, COIs, renewals, or underwriting requests.
• You want teams already familiar with platforms such as AMS360, Applied Epic, Vertafore, or other insurance systems.

Consider Other Options If:

• You want an insurance-only specialist rather than a multi-industry BPO.
• You need individual offshore professionals managed entirely within your internal team rather than a process-oriented outsourcing partner.

Pricing Model: Provides custom quotes and operates on month-to-month agreements. Its back-office services can also begin through 30- or 90-day pilot arrangements without a long-term contract.

Final Verdict: If your priority is getting recurring insurance service work off your internal team without compromising system familiarity or security controls, SupportZebra is one of the stronger options to consider.

Magellan Solutions

Magellan Solutions is a Philippines-based BPO serving SMEs and large organizations. Their insurance offering covers claims processing and policy administration, while separate services support lead generation and customer interactions.

Public Company Rating: 4.5 out of 5 (Outsource Accelerator Verified)

Consider Magellan When:

• You need a provider to handle recurring claims processing or associated administrative work.
• You want insurance lead generation or inbound customer support from an established Philippine contact center.

Consider Other Options If:

• You need highly specialized underwriting talent working directly inside your internal team.
• You place heavy emphasis on documented experience with specific insurance platforms, since Magellan publishes less system-level detail.

Pricing Model: Offers flexible pricing for dedicated teams and shared services. Its broader contact-center pricing framework includes per-agent and per-minute options, with hybrid structures available.

Final Verdict: If claims volumes or policyholder calls are stretching your internal team and you want an established BPO to take on that recurring workload, Magellan is worth adding to your shortlist.

Select VoiceCom

Select VoiceCom operates delivery centers in Cebu and Davao and has provided outsourced services since 2008. Their insurance offering covers customer support and administrative processes, with broader BPO infrastructure support for recurring workloads.

Public Company Rating: 4.8 out of 5 (Clutch Verified)

Consider Select VoiceCom When:

• You need dedicated agents for claims processing, policy verification, billing support, and other repetitive insurance administration tasks.
• You want an established contact center with documented SOC 2, PCI DSS, and HIPAA security credentials.

Consider Other Options If:

• You need to start with fewer than three dedicated agents, which is Select VoiceCom’s published minimum.
• You want an insurance-only specialist with deeper public evidence of experience across specific insurance technology platforms.

Pricing Model: Uses custom-quoted pricing and promotes flexible month-to-month arrangements for its outsourcing services. New engagements currently require at least three dedicated agents and begin with a 90-day pilot program.

Final Verdict: If you need a small team and want a proven Philippine contact center to absorb steady insurance service workloads, Select VoiceCom is a sensible option to compare.

How Should You Choose an Insurance Outsourcing Service?

Once you understand the differences between providers, choosing an insurance outsourcing service becomes more about matching the operating model to the work you need done.

Start With the Delivery Model

Before comparing proposals, determine how much control you want to retain over the people performing the work. Here is what those differences can look like commercially:

*These are market benchmarks rather than quoted prices from the companies reviewed above. Actual proposals will vary based on experience requirements, operating hours, technology requirements, team size, and the level of management the provider assumes.

Once the delivery model is clear, the next question is what work should actually move.

Match the Provider to Your Insurance Workflow

Start by documenting the processes that create capacity constraints within your organization.

Potential outsourcing workloads include:

• Policy administration: Policy checking, endorsements, renewals, cancellations, document preparation, and policy updates.
• Claims support: FNOL intake, document collection, file updates, claims data processing, and administrative follow-up.
• Underwriting support: Submission preparation, data gathering, application review support, quote preparation, and non-binding administrative work.
• Agency operations: COI processing, loss-run requests, carrier downloads, ACORD forms, and account maintenance.
• Customer experience: Policyholder inquiries, inbound service requests, billing questions, and outbound follow-up.
• Finance operations: Premium accounting, reconciliation, accounts receivable support, and routine financial administration.

A provider that excels in customer service is not automatically the right choice for underwriting operations. Likewise, deep back-office expertise does not guarantee the infrastructure needed to manage high-volume policyholder calls.

If you are still separating customer-facing work from administrative operations, our front vs back-office comparison can provide additional context.

Look for Evidence of Insurance Experience, Not an Industry Logo

Ask prospective providers to explain the insurance workflows they currently support and the types of organizations they serve.

Useful questions include:

1. Which insurance functions do your Philippines teams currently perform?
2. What insurance backgrounds do you prioritize when recruiting?
3. How do you assess candidates for insurance knowledge?
4. Which types of insurance organizations make up your current client base?
5. How is role-specific training handled before production work begins?
6. What quality controls are used once the team is operating?

The strongest providers in our reviews tended to publish details at this level. ECLARO, for example, identifies specific underwriting and claims functions, while ReSource Pro documents insurance-specific training for its  assistants.

Verify Experience With the Systems Your Team Uses

Ask whether the proposed team has hands-on experience with your agency management system, policy administration platform, claims environment, or carrier portals.

Several companies in our review showcase experience with insurance platforms. KDCI references Guidewire alongside Applied and Vertafore, while SupportZebra documents experience with systems including AMS360 and Applied Epic.

Review Security and Compliance Controls

Insurance outsourcing can expose customer records and internal systems to people outside your organization, so security claims deserve more scrutiny.

A useful way to evaluate providers is to separate what they claim from what they can prove:

If HIPAA, PCI DSS, or another framework applies to the work, ask how the provider’s controls apply to your specific engagement. A company may hold a certification even if none of its services or delivery environments fall within its scope.

Compare Total Cost, Not Just the Hourly Rate

Instead of comparing headline rates, build an all-in monthly cost for the exact operating model you are considering.

Then look separately at one-time expenses such as setup fees and onboarding.

For more detail on what can sit behind a quoted outsourcing rate, see our guide to outsourcing costs.

Understand Who Selects and Manages the People Doing the Work

This decision is easiest to make by thinking about the working relationship you want after launch.

• Choose a dedicated staffing model when you want to interview professionals yourself, set their priorities, and manage performance within your existing organization.
• Choose a managed BPO model when you would rather define the required outcome and let the provider manage workforce execution. Your relationship is centered more on service levels and process performance.

Neither arrangement is inherently better. The deciding question is simple:

Do you want to manage the people, or do you want the provider to manage the process?

Answering that early prevents you from comparing providers whose operating models were never suited to your needs in the first place.

Build an Insurance Outsourcing Team That Fits Your Operations

The best provider isn’t necessarily the biggest name or the company with the broadest service menu.

It’s the one whose delivery model matches how you want the work managed, how much control you want to retain, and how specialized the insurance function needs to be.

If your priority is hiring a full-time insurance professional that you can directly select and manage, 1840 & Company can handle the sourcing, vetting, payroll, and compliance needed to get you up and running.

Schedule a commitment-free consultation and let’s start building your dedicated insurance outsourcing strategy.