Choosing an Offshoring Company in the Philippines: Three Delivery Models Compared

The catch-22 of researching offshoring companies in the Philippines is that, thanks to its quality, scale, and variety, the market is flooded with great options. That’s not a bad thing, until you’re lost in confusion because of too many choices.

That’s why we’ve chosen to review several prominent providers and grouped them by the outsourcing model they represent. Our goal is to simplify the landscape before you decide which vendors will help you find and hire talent effectively.

How Did We Evaluate Each Offshoring Company?

The companies reviewed in this article fall into three distinct segments within the Philippines offshoring world. Each category operates differently, attracts different buyers, and delivers value in its own way.

Because of that, each one requires a slightly different evaluation approach.

Enterprise IT & Consulting Outsourcing Firms

For companies, we focused on their ability to support complex transformation programs and large operational environments.

We evaluated:

• Global delivery infrastructure
• Depth of enterprise consulting capability
• Ability to support large multi-team programs
• Technology expertise across cloud platforms, data systems, and enterprise applications
• Governance maturity for large corporate clients
• Operational consistency across multiple delivery centers

Customer Experience (CX) / Contact Center BPO Providers

For CX outsourcing options, we looked at their ability to operate large customer support environments with consistent performance.

We evaluated:

• Size and maturity of Philippine delivery operations
• Ability to run high-volume seat programs
• Workforce management systems and QA oversight
• Omnichannel support capability across voice, chat, email, and social
• Performance management frameworks for customer experience metrics
• Operational stability during large demand fluctuations

Global Staffing & Dedicated Talent Providers

For providers focused on dedicated global talent, we focused on how effectively they embed professionals directly inside your teams.

We evaluated:

• Whether roles are full-time and dedicated to one client
• Client ownership of day-to-day management
• Talent vetting and communication standards
• Speed of sourcing and hiring
• Flexibility of engagement terms
• Retention orientation and continuity of roles

Which Delivery Model Matches Your Needs?

When considering models, start with the operational requirements of the role or function you want to move offshore. The framework below should help you identify which type aligns with your environment, management preferences, and growth plans.

Offshore Outsourcing Companies in The Philippines: Our In-Depth Reviews

The Philippines hosts a wide range of offshoring providers, each built around a different delivery model. Because these companies operate differently, we reviewed them within the categories where they primarily operate.

Here’s a quick overview of all eight companies we’ve picked for review.

Category 1: Enterprise IT & Consulting Outsourcing Firms

In the Philippines, providers in this category operate large delivery centers that support enterprise technology operations, cloud infrastructure, and long-term transformation initiatives.

Accenture

Best For: A partner capable of running complex enterprise outsourcing programs while supporting technology modernization.

Accenture is one of the largest consulting and outsourcing firms, with the Philippines among its most important global delivery hubs. Because of their scale and enterprise focus, they’re ideal for supporting large operational environments over long time horizons.

Public Company Rating: 3.9 out of 5 (Gartner Rated)

Choose Them When You:

• Need a provider capable of supporting complex enterprise technology environments.
• Want outsourcing tied to cloud modernization, system upgrades, or application management.
• Require a partner with extensive governance structures and enterprise delivery experience.

Consider Other Options If You:

• Needs a flexible provider for a limited team size.
• Primarily search for cost-driven customer support outsourcing.
• Want a dedicated staffing model where professionals operate directly inside internal teams.

Pricing Overview: Costs are usually structured around full outsourcing programs, long-term service agreements, or dedicated delivery teams.

IBM

Best For: Advanced technology outsourcing combined with deep experience in enterprise infrastructure environments.

IBM’s delivery centers across the Philippines help enterprises manage cloud environments, enterprise software systems, and high-reliability infrastructure. Thanks to its focus, they’re a great choice if you operate complex tech environments and need long-term maintenance.

Public Company Rating: 5 out of 5 (Clutch Rated)

Choose Them When You:

• Need to manage infrastructure environments tied to cloud platforms or legacy enterprise systems.
• Require deep experience supporting regulated industries such as finance or healthcare.
• Want an outsourcing partner that combines enterprise technology services with consulting expertise.

Consider Other Options If You:

• Need a flexible provider that can support small offshore teams.
• Primarily search for high-volume customer support outsourcing.
• Want a provider focused on embedded remote professionals working directly within internal teams.

Pricing Overview: Costs reflect the scope of infrastructure management, cloud services, or enterprise application support involved in the engagement.

Capgemini Philippines

Best For: A partner capable of supporting large technology programs tied to enterprise software platforms and digital modernization initiatives.

Capgemini supports enterprise clients with application development, enterprise platform management, cloud migration programs, and operational support. They’re particularly known for their work in finance, supply chain, and operational workflows in major corporations.

Public Company Rating: 4.3 out of 5 (Gartner Rated)

Choose Them When You:

• Implement or manage large enterprise platforms such as SAP or Oracle systems.
• Need offshore support connected to global digital modernization initiatives.
• Want experience in managing complex application environments across large internal teams.

Consider Other Options If You:

• Need a flexible provider for building a small offshore team quickly.
• Are primarily looking for high-volume customer support outsourcing.
• Want a dedicated staffing model where professionals work directly inside internal departments.

Pricing Overview: Costs are customized for each client. Pricing is most commonly aligned with long-term enterprise programs rather than small offshore teams.

Category 2: Customer Experience (CX) / Contact Center BPO Providers

Providers in this category typically operate extensive delivery centers staffed with trained agents who handle voice support, digital messaging channels, and customer engagement workflows.

Concentrix Philippines

Best For: Operating high-volume customer support environments across multiple communication channels.

Concentrix supports brands in managing customer interactions at scale while maintaining structured workforce management and quality oversight. Its size and maturity are great when you require large agent teams and consistent performance across multiple markets.

Public Company Rating: 3.9 out of 5 (Glassdoor Rated)

Choose Them When You:

• Are running large contact center environments that support global customer bases.
• Want outbound call center agents trained on sales outreach or customer engagement programs.
• Require strong workforce management processes combined with mature quality assurance oversight.

Consider Other Options If You:

• Need a provider that supports small, dedicated offshore teams.
• Want professionals embedded directly into internal departments rather than shared support environments.
• Are searching for offshore partners focused on engineering talent or specialized technical roles.

Pricing Overview: Costs depend on factors such as team size, supported communication channels, and operational complexity.

TELUS Digital

Best For: Customer experience support tied to online services and moderation environments.

TELUS Digital supports global brands with customer support operations, digital platform moderation, and AI data services. Its experience appeals the most when you operate apps, online marketplaces, gaming platforms, or other digital products with large user bases.

Public Company Rating: 4.9 out of 5 (Clutch Rated)

Choose Them When You:

• Need customer support teams that understand digital products and online services.
• Require outbound call center services that support customer engagement or retention programs.
• Need moderation support tied to online communities or user-generated content environments.

Consider Other Options If You:

• Need a flexible provider capable of quickly building a small, dedicated offshore team.
• Want offshore professionals embedded directly inside internal departments rather than shared service environments.
• Are primarily searching for offshore engineering talent or highly specialized technical staffing.

Pricing Overview: Pricing can vary depending on whether services involve customer support teams, moderation environments, or specialized digital operations.

Category 3: Global Staffing & Dedicated Talent Providers

Unlike traditional outsourcing providers, companies in this category focus on dedicated global talent. Instead of assigning agents from a large delivery center, these providers help organizations hire professionals who work directly inside their internal teams.

1840 & Company

Best For: Building dedicated offshore teams while keeping full operational control over how work is managed day to day.

At 1840 & Company, we help you hire full-time remote professionals across a wide range of business functions. You manage daily responsibilities, priorities, and performance expectations while we handle recruiting, screening, payroll administration, and employment compliance.

Public Company Rating: 4.8 out of 5 (Clutch Rated)

Choose Us When You:

• Want full-time offshore professionals who work directly inside internal departments.
• Need to hire global talent quickly while avoiding the complexity of international payroll and compliance.
• Want flexibility to scale dedicated roles without committing to large seat-based outsourcing programs.

Consider Other Options If You:

• Need a provider that runs large shared contact center environments.
• Are searching specifically for project-based freelancers rather than full-time professionals.
• Require a consulting firm that leads large technology transformation programs.

Pricing Overview: Operates on a monthly rate for full-time dedicated professionals. Clients do not pay sourcing or recruiting fees, and billing begins only after the selected candidate starts work. Pricing reflects the role being hired, the talent market involved, and the level of experience required.

Turing

Best For: Quickly hiring vetted remote software developers who can integrate into internal engineering teams.

Turing connects companies with remote software developers and engineers from around the world. Developers hired through the platform work remotely while collaborating directly with your internal product and engineering teams.

Public Company Rating: 5 out of 5 (Clutch Rated)

Choose Them When You:

• Need remote engineers who can join existing development teams.
• Want to expand software development capacity without building a global recruiting function.
• Need developers with experience across modern programming frameworks and cloud environments.

Consider Other Options If You:

• Need offshore support for roles outside software development.
• Are searching for shared service environments such as contact center operations.
• Want full operational outsourcing rather than embedded engineering talent.

Pricing Overview:

Pricing varies by developer’s experience level and technical specialization, so costs typically reflect market rates for software development professionals.

Toptal

Best For: Highly vetted independent professionals for specialized technical or creative work.

Toptal is known for its screening process, which evaluates applicants through technical assessments and live problem-solving exercises. Talent sourced usually works as independent contractors, collaborating with internal teams while remaining external.

Public Company Rating: 4.8 out of 5 (Clutch Rated)

Choose Them When You:

• Need highly experienced professionals for specialized project work.
• Require developers or designers who can contribute quickly to ongoing initiatives.
• Want access to a curated network with a strong vetting process.

Consider Other Options If You:

• Want to hire full-time offshore professionals embedded permanently inside internal teams.
• Need large operational environments, such as contact center support.
• Are looking for broad offshore hiring across many operational roles rather than specialized experts.

Pricing Overview: Clients pay hourly or project-based rates that reflect the professional’s experience level.

How Should You Choose an Offshoring Company?

Choosing an offshoring provider is about matching the provider’s delivery model to the type of work you need done. A practical way to do this is to evaluate providers using a step-by-step framework.

Step 1: Define the Roles You Plan to Offshore

Before speaking with vendors, write down the exact roles you plan to offshore. This fosters internal clarity and prevents providers from pushing services that do not align with your operational needs.

Example role categories often outsourced to the Philippines:

• Customer support representatives
• Sales development representatives
• Finance operations staff
• Technical support specialists
• Software engineers
• Marketing specialists
• Administrative professionals

Once the roles are defined, you can immediately eliminate vendors that do not specialize in those functions.

Step 2: Evaluate the Talent Sourcing Process

One of the biggest differences between providers is how they source and vet talent. Use the checklist below during vendor conversations.

1. Do candidates go through structured skill assessments?
2. Is communication ability evaluated through live interviews?
3. Does the provider screen for familiarity with tools relevant to the role?
4. Can the client interview candidates before hiring decisions are made?
5. Does the vendor present a curated shortlist rather than a large resume batch?

Step 3: Clarify Who Manages the Team

Offshoring providers differ significantly in who controls the day-to-day work. Here’s how to identify how work is done:

Step 4: Stress-Test Scalability Before Signing

Many outsourcing relationships break down when teams grow quickly. Before committing to a provider, ask direct operational questions.

Scalability Questions to Ask Vendors:

1. How many hires can you realistically support within 90 days?
2. What happens if the team doubles in size during the first year?
3. How do you replace team members who leave?
4. What onboarding support is provided for new hires?
5. How do you maintain performance consistency as teams expand?

Step 5: Evaluate Commercial Structure and Risk

Outsourcing contracts vary widely across the industry. Some vendors require large long-term commitments, while others operate on flexible monthly agreements.

Key commercial factors to evaluate:

Step 6: Run a Pilot Before Scaling

Many experienced operators start with a small pilot team before committing to large outsourcing programs. If the pilot performs well, scaling the team becomes far less risky.

A pilot helps you test:

• Communication quality
• Operational reliability
• Onboarding speed
• Cultural alignment
• Management workflows

Final Thoughts

The Philippines remains one of the most mature offshoring markets in the world, but the right provider depends on the delivery model that fits your organization.

Enterprise outsourcing firms support complex technology environments. CX providers operate large customer engagement programs. Global staffing platforms help companies hire professionals who integrate directly into internal teams.

Understanding these differences makes vendor selection far more practical.

If you are exploring dedicated global talent models, the team at 1840 & Company can easily share insights on building distributed teams and navigating the global hiring landscape. Get in touch today!