Are you struggling to wow your customers with exceptional service? In today’s hyper-competitive marketplace, delivering stellar customer experiences isn’t just nice to have—it’s essential for growth and survival. Let’s find out which of these call center outsourcing companies is the best fit for your business.
Many forward-thinking businesses are turning to specialized call center outsourcing companies to elevate their customer support. These expert partners bring a professional, caring touch to every customer interaction, which is particularly vital in fast-moving industries like tech, healthcare, eCommerce, and telecommunications.
So, are you ready to revolutionize your customer service strategy? Time to unpack the 12 most impressive call center outsourcing services redefining customer experience in 2025.
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The Top Call Center Outsourcing Companies
When seeking top-notch call center services, you should consider outsourcing to companies with proven expertise and exceptional support. If you’re short on time, here’s a quick look at our picks for the best call center outsourcing services.
| Company | Average Company Rating | Specialties | Global Presence | Key Strengths |
|---|---|---|---|---|
| 1840 & Company | 4.8/5 | Talent acquisition, customer/tech support | 150+ countries | Scalable, remote teams, flexible pricing |
| Teleperformance | 4.2/5 | Multi-channel support, BPO | 80+ countries | Customer satisfaction, global scalability |
| Concentrix | 4.1/5 | CX transformation, digital support | Global | Innovation, customer-centric services |
| Sitel Group | 4.0/5 | Customer experience management | 40+ countries | End-to-end solutions, tech-enabled |
| Alorica | 3.9/5 | High-volume support, back-office services | 16 countries | Scalable support for large enterprises |
| Sykes Enterprises | 4.0/5 | Technical and customer support | 23 countries | Multichannel CX solutions |
| Atento | 3.8/5 | CRM, BPO, tech support | Latin America | Spanish/Portuguese language support |
| Arvato | 4.0/5 | Customer service, logistics, finance support | Europe, US | Digital transformation focus |
| HGS | 4.1/5 | Tech support, healthcare support | Global | Complex query resolution |
| Majorel | 4.2/5 | Customer experience, analytics | 30+ countries | Digital-first customer journeys |
| TTEC | 4.3/5 | Digital CX, omnichannel support | Global | Personalized service delivery |
| Webhelp | 4.1/5 | Call center operations, tech support | 50+ countries | Tailored, multilingual support |
NOTE: The average company ratings included are based on publicly available data from major employer and review platforms such as Glassdoor, Indeed, G2, and Trustpilot.
Time to get to a more detailed breakdown. Here are our picks for the top 12 call center outsourcing companies that excel in delivering tailored solutions for various business needs:
1. 1840 & Company
Best For: Fast-growing tech startups and fintech companies seeking high-caliber, customized customer support solutions with minimal ramp-up time.
1840 & Company is a dynamic global BPO services partner that delivers scalable call center and technical support solutions through its network of carefully vetted professionals. With specialized expertise in SaaS, fintech, and eCommerce industries, it has earned recognition as a five-star call center provider known for flexibility and impressive results.
What truly sets the company apart is its innovative talent-matching system that pairs your specific industry needs with seasoned professionals who understand your unique challenges. Their proprietary onboarding process ensures center agents fully align with your brand voice and customer service philosophy before their first interaction with your customers.
Key Features:
- AI-powered quality monitoring for consistent service excellence
- Customizable dashboards with real-time performance analytics
- Seamless CRM integration capabilities
- Industry-specific training modules and certification programs
- Flexible staffing models with rapid scaling capabilities
Average Rating: 4.9/5.0 (based on 250+ verified client reviews)
2. Teleperformance
Best For: Enterprise-level organizations requiring robust global coverage, regulatory compliance, and sophisticated omnichannel capabilities.
Operating in over 80 countries, Teleperformance excels in multichannel customer care, technical support, and sophisticated back-office services. Their reputation for quality assurance and CX innovation has made them a leading provider of contact center outsourcing services for the healthcare, retail, and financial sectors.
Teleperformance’s “High-Tech, High-Touch” approach combines cutting-edge automation with intensely trained human agents for a powerful hybrid service model. Their Teleperformance Customer Experience Lab continuously innovates new service methodologies, testing and perfecting them before deployment across their global network of contact center operations.
Key Features:
- Proprietary TP Cloud Campus virtual workforce platform
- Advanced analytics and AI-driven customer insights
- Comprehensive security compliance across all major standards
- Specialized vertical solutions for regulated industries
- Multilingual support in 265+ languages and dialects
Average Rating: 4.8/5.0 (based on 500+ verified client reviews)
3. Concentrix
Best For: Mid-to-large enterprises undergoing digital transformation initiatives that require exceptional customer experience and operational efficiency improvements.
Concentrix stands out with technology-enhanced customer experience solutions that skillfully blend AI capabilities with human empathy. Their comprehensive omnichannel contact center services, digital transformation expertise, and advanced analytics drive exceptional performance across diverse industries, including outbound call center services.
Their award-winning Concentrix Solv™ platform integrates self-service, automated, and agent-assisted interactions into a seamless ecosystem that dramatically improves first-contact resolution rates. The company’s “Design Thinking” methodology ensures customer journeys are optimized from the ground up, eliminating friction points before they impact customer satisfaction.
Key Features:
- Predictive analytics for proactive customer service
- Voice of customer programs with actionable insights
- Robotic process automation for back-office efficiency
- Industry-specific compliance frameworks
- Digital transformation consulting services
Average Rating: 4.7/5.0 (based on 450+ verified client reviews)
4. Sitel Group (Foundever)
Best For: Brands seeking a balanced cost efficiency and premium service quality with flexible deployment models to match seasonal demands.
Recognized for end-to-end CX solutions and superior training programs, Foundever’s (formerly Sitel Group) innovative “MAXhub” hybrid workforce model ensures consistent service quality while maintaining the agility needed for modern center operations.
Their industry-leading MAX platform integrates workforce management, quality assurance, and employee engagement tools into a unified ecosystem that optimizes performance across distributed teams. The company’s center agents benefit from continuous learning programs incorporating gamification and personalized development paths based on individual strengths and growth opportunities.
Key Features:
- Award-winning agent training academy
- Work-at-home and hybrid staffing options
- Real-time voice analytics and sentiment analysis
- Predictive workforce optimization
- Customer journey mapping and experience design
Average Rating: 4.6/5.0 (based on 400+ verified client reviews)
5. Alorica
Best For: Enterprise organizations with complex customer service requirements seeking data-driven performance improvements and innovative CX solutions.
Fortune 500 companies trust Alorica for sophisticated customer care, collections, and managed services. Their adaptable delivery approach and data-driven strategies effectively support high-volume call center operations across multiple sectors.
Alorica’s distinctive “Alorica Anywhere” model delivers seamless access to global talent pools while maintaining consistent service levels regardless of agent location. Their Digital COE (Center of Excellence) continuously develops and deploys innovative tools that enhance agent performance while reducing customer effort scores across all interaction channels.
Key Features:
- Proprietary Alorica Performance Optimization system
- Digital-first customer engagement strategies
- Industry-specific talent acquisition programs
- Advanced fraud prevention and compliance tools
- Customer experience analytics and benchmarking
Average Rating: 4.5/5.0 (based on 350+ verified client reviews)
6. Sykes Enterprises
Best For: Healthcare organizations, financial institutions, and telecommunications companies requiring specialized expertise and strict regulatory compliance.
Now integrated with Foundever, Sykes has built its reputation on digital transformation excellence and customized customer services. It is particularly strong in healthcare, communications, and financial services professional services.
Since joining forces, Sykes has enhanced its already robust digital capabilities with access to Foundever’s global infrastructure and advanced technology stack. Their combined expertise allows them to offer specialized micro-vertical solutions that address industry challenges, particularly in regulated environments requiring stringent compliance measures.
Key Features:
- Healthcare-specific HIPAA-compliant services
- Intelligent automation and self-service solutions
- Work-at-home agent program with virtual team structures
- Customer lifecycle management expertise
- Specialized technical support for complex products
Average Rating: 4.5/5.0 (based on 325+ verified client reviews)
7. Atento
Best For: Companies expanding into Spanish and Portuguese-speaking markets or seeking specialized expertise in Latin American customer service approaches.
With strong Latin American roots, Atento delivers specialized BPO services and CRM solutions for Spanish and Portuguese-speaking markets. Their regional expertise and customer engagement strategies, including effective outbound services, create distinctive competitive advantages.
Their comprehensive understanding of Latin American culture and consumer behavior patterns enables them to deliver nuanced customer interactions that resonate deeply with regional audiences. Atento’s “Next Generation” service model integrates traditional voice support with digital channels preferred by younger demographics, creating seamless experiences across customer segments.
Key Features:
- Cultural and linguistic expertise for LATAM markets
- Digital-first customer engagement platform
- Social media management and monitoring
- Comprehensive credit management solutions
- Customer experience design and optimization
Average Rating: 4.4/5.0 (based on 300+ verified client reviews)
8. Arvato
Best For: Retail and eCommerce brands seeking integrated customer service and logistics solutions with strong European market coverage.
Arvato excels in delivering tailored omnichannel customer service, efficient back-office processes, and integrated logistics support. Their specialized solutions as a center service provider have gained particular traction in the technology, retail, and publishing industries.
Arvato’s distinctive strength lies in its seamless integration of customer service with end-to-end supply chain management, creating unified customer experiences from order placement through delivery and post-purchase support. Their European heritage brings a unique perspective to customer service methodology, combining precision with warmth across all customer touchpoints.
Key Features:
- End-to-end customer experience orchestration
- Integrated logistics and fulfillment capabilities
- Sophisticated fraud detection and prevention systems
- Data-driven customer segmentation and personalization
- Multilingual European market expertise
Average Rating: 4.4/5.0 (based on 275+ verified client reviews)
9. HGS (Hinduja Global Solutions)
Best For: Healthcare organizations, government agencies, and utilities seeking specialized domain expertise combined with innovative digital solutions.
HGS (Hinduja Global Solutions) masterfully combines automation technologies with human intelligence to deliver premium support services. Their specialized approach to healthcare, public sector, and utility challenges includes sophisticated sales outsourcing services.
HGS’s “DigiCX” platform represents their commitment to digital-first customer experience strategies that leverage AI while preserving human connection at critical touchpoints. Its healthcare division has developed specialized expertise in patient engagement, provider support, and healthcare navigation assistance, improving outcomes while reducing administrative burden.
Key Features:
- Advanced RPA and intelligent automation capabilities
- Specialized healthcare navigation support
- Digital customer engagement platform
- Social media response management
- Analytics-driven continuous improvement methodology
Average Rating: 4.3/5.0 (based on 250+ verified client reviews)
10. Majorel
Best For: Global brands requiring multilingual support capabilities and strategic guidance for digital customer experience transformation.
If you’re seeking digital customer experience transformation, you’ll value Majorel’s multilingual support capabilities and strategic CX consulting. They serve clients across more than 30 countries and offer comprehensive telephone answering service options.
Majorel’s “Convenience-Care-Competence” service philosophy ensures effortless customer interactions while delivering empathetic, knowledgeable support. Their dedicated innovation team continuously scouts emerging technologies and methodologies, implementing those that provide measurable improvements in customer satisfaction and operational efficiency.
Key Features:
- Multilingual support in 60+ languages
- Content moderation and trust & safety services
- Digital-first customer engagement strategies
- CX consulting and service design expertise
- Specialized technical product support
Average Rating: 4.3/5.0 (based on 225+ verified client reviews)
11. TTEC (TeleTech)
Best For: Organizations seeking strategic transformation of their customer experience ecosystem with integrated technology and operations solutions.
TTEC has earned industry recognition for innovative digital CX strategies, seamless AI integration, and robust contact center solutions. Their expertise in customer acquisition, retention, and service excellence spans multiple industries through sophisticated contact center operations.
Its Humanify® technology platform is the foundation for digital engagement strategies, orchestrating seamless handoffs between automated and human-assisted interactions. Their proprietary “Customer Experience Index” methodology provides clients with actionable benchmarking against industry peers and clear roadmaps for experience improvements.
Key Features:
- Proprietary CX technology ecosystem
- Customer acquisition and growth strategies
- AI-powered conversational messaging
- Employee experience and engagement programs
- End-to-end customer experience orchestration
Average Rating: 4.2/5.0 (based on 200+ verified client reviews)
12. Webhelp (Now Part of Concentrix)
Best For: Travel, hospitality, and retail brands seeking emotionally intelligent customer service with strong European delivery capabilities.
Webhelp (now part of Concentrix) distinguishes itself through highly personalized multilingual support for tech, retail, and travel brands. Its flexible delivery models and exceptional agent training programs enable center agents to deliver exceptional service consistently.
Their “Anywhere” operating model combines the strengths of work-from-home arrangements with strategically located delivery centers to create resilient service networks that withstand regional disruptions. The company’s ThinkHuman™ methodology places emotional intelligence at the center of every customer interaction, creating memorable experiences that build lasting brand loyalty.
Key Features:
- Voice of customer analytics and insights
- Payment services and revenue assurance
- Conversational AI and automation expertise
- Customer experience consulting and transformation
- Specialized travel and hospitality solutions
Average Rating: 4.2/5.0 (based on 175+ verified client reviews)
Call Center Outsourcing: Essential Information
Before choosing your next call center outsourcing partner, it’s important to understand what this service entails and how it can benefit your business.
What is Call Center Outsourcing?
Think of call center outsourcing as your customer service superpower. By partnering with specialized service providers, you delegate your support operations to experts while your core team focuses on driving business innovation.
These outsourced call center providers don’t just answer phones—they become an extension of your brand. Their highly-trained center agents handle everything from routine inquiries to complex technical support challenges with the same care and attention you’d provide.
The beauty of outsourced customer service is that you instantly gain access to global talent pools, cutting-edge contact center technology, and proven best practices that would take years and significant investment to develop internally.
READ MORE: BPO vs. Staff Augmentation: Which One Is Right for You?
What Do Call Center Services Companies Do?
Today’s leading call center service providers offer far more than just answering phones. They deliver comprehensive support across all customer touchpoints:
- Personalized customer support services that build loyalty
- Expert technical customer support that solves problems fast
- Convenient appointment setting and scheduling
- Strategic outbound calls for lead generation and sales
- Efficient order processing and billing assistance
- Responsive helpdesk services and professional answering service solutions
Their ability to customize these offerings to match your brand voice and industry requirements perfectly sets top-tier contact center services apart. This tailored approach creates frictionless customer experiences that strengthen your reputation and dramatically boost satisfaction scores.
Why Smart Businesses Hire Call Center Outsourcing Companies
The decision to partner with a call center outsourcing company delivers strategic advantages that ripple throughout your organization:
Dramatic Cost Reductions
Center outsourcing eliminates hefty expenses for recruiting, training, and maintaining internal teams. You’ll access world-class talent and advanced technology without the prohibitive upfront investment.
Tap Into Specialized Expertise
Call center outsourcing specialists excel at delivering exceptional service because that’s their entire focus. Their call center agents undergo rigorous training to handle high volumes of incoming calls, address complex customer concerns, and consistently exceed service-level agreements.
Laser Focus on Core Growth Activities
When specialized partners handle day-to-day customer interactions, your internal teams can redirect their energy toward innovation and strategic initiatives that drive business expansion.
Effortless Scalability During Peak Times
Center outsourcing services provide invaluable flexibility during seasonal rushes or promotional campaigns. They allow you to scale up instantly without the chaos of emergency hiring or quality compromises.
Round-the-Clock Customer Support
Leading center providers deliver 24/7 coverage, multilingual capabilities, and virtual receptionist services—crucial advantages for businesses with global customer bases.
Technical Problem-Solving Prowess
From basic troubleshooting to sophisticated technical diagnostics, outsourcing partners bring specialized expertise that resolves issues quickly and impresses customers with your excellent customer support service.
Pros and Cons of Call Center Outsourcing
Outsourcing call center services can provide numerous advantages, but it also comes with potential drawbacks. Here’s a balanced look at the benefits and challenges of call center outsourcing.
Pros of Outsourcing Call Center Services
Outsourcing call center solutions offer several compelling benefits that can enhance business operations and efficiency. Here are some of the main advantages:
- Cost Savings: Outsourcing can significantly reduce operational expenses related to staffing and infrastructure. Businesses benefit from lower overhead costs while maintaining high service standards.
- Access to Expertise: Specialized call centers bring a wealth of experience and industry knowledge. They are equipped to handle diverse customer interactions, including technical support and complex queries.
- Scalability: Outsourcing companies offer flexibility to scale services up or down based on demand. This adaptability is particularly useful during peak periods or seasonal fluctuations.
- 24/7 Availability: Many outsourcing providers offer round-the-clock support, ensuring customer service is always available. This continuous coverage enhances customer satisfaction and resolves issues promptly.
- Focus on Core Business: Delegating customer service functions means businesses can concentrate on their core business operations and strategic goals. This shift can drive growth and improve overall efficiency.
Cons of Outsourcing Call Center Services
Despite the advantages, there are potential challenges and drawbacks to consider. Here’s a look at some of the concerns associated with outsourcing customer service:
- Less Control: Outsourcing can lead to a perceived loss of control over customer service quality. Businesses may find it challenging to monitor and manage the day-to-day operations of their outsourced teams.
- Brand Consistency: Maintaining consistent brand messaging and service quality can be difficult when a third party handles customer interactions. Ensuring alignment with brand values and standards requires careful management.
- Data Security Concerns: Handling sensitive customer information raises concerns about data security. Choosing an outsourcing partner with robust security measures is crucial to protect against data breaches and unauthorized access.
- Choosing the Right Provider: To mitigate these potential downsides, selecting a reliable outsourcing provider with a proven track record is essential. Conduct thorough research and consider industry expertise, customer reviews, and security protocols.
A well-chosen outsourcing partner will help maintain high-quality customer service while addressing potential challenges effectively.
When Do You Need a Call Center Outsourcing Company?
Certain situations make outsourcing an advantageous choice. Whether you’re managing a surge in customer interactions or looking to streamline operations, partnering with a call center outsourcing company can offer practical solutions.
Outsourcing various business processes, such as customer service and operational support, can significantly enhance efficiency and improve customer engagement. Let’s look at some scenarios where outsourcing becomes especially beneficial:
During Rapid Growth Phases
As your customer base expands, maintaining service quality becomes increasingly tricky. Center outsourcing solutions provide the infrastructure and expertise to scale seamlessly without service disruptions.
When Facing Communication Surges
Product launches, seasonal rushes, or unexpected crises can overwhelm internal teams. Call center services offer the surge capacity to handle increased customer inquiries without dropping the ball.
For Strategic Cost Optimization
Innovative businesses recognize that outsourcing allows them to maintain high-quality service standards while significantly reducing operational expenses—improving profitability without compromising customer experience.
To Elevate Customer Satisfaction Metrics
Partnering with specialized support services teams means faster issue resolution and more personalized interactions, leading to deeper customer loyalty and exceptional customer experiences that set you apart from competitors.
What to Look for in a Call Center Outsourcing Company
Selecting the right call center outsourcing company is crucial for ensuring effective customer service and support. Here are key factors to consider:
- Proven Track Record: Choose a company with a demonstrated history of delivering high-quality customer service. A proven track record indicates reliability and success in handling various customer service needs.
- Five-Star Call Centers: Look for providers known for their excellent customer service. Companies with a reputation for five-star call centers are likely to deliver superior support and enhance customer satisfaction.
- Personalized Service: Ensure the outsourcing company offers tailored solutions that meet your needs. Customized service can improve customer interactions and address unique business requirements.
- Expertise in Handling Customer Issues: Opt for a service provider with expertise in managing complex customer issues. This ensures they can effectively address and resolve customer queries, leading to better customer experiences.
- High-Quality Customer Service: Prioritize companies committed to providing exceptional customer service. High-quality support is essential for maintaining customer satisfaction and loyalty.
- Customized Solutions: Assess the company’s ability to offer customized solutions. Tailored services can better meet your specific customer service needs and support your business goals.
When choosing a call center outsourcing company, focus on its proven success, reputation for excellent service, and ability to provide customized and high-quality support.
Different Types of Call Center Services
Call center outsourcing companies offer services to enhance customer interactions and support business success. Here’s an overview of the main types:
Voice Services
Voice services include handling phone calls, providing customer support, and managing inquiries in real time. This traditional approach remains crucial for delivering direct and personal customer service, ensuring immediate responses and effective practices.
Digital Customer Experience Management
Digital customer experience management encompasses managing customer interactions through online channels such as email, chat, and social media. This service helps businesses maintain engagement across multiple digital platforms, providing consistent and responsive support.
Back Office Support
Back office support involves handling non-customer-facing tasks like data entry, processing orders, and managing administrative functions. By outsourcing these tasks, companies can streamline operations and focus on core business activities while efficiently managing essential support functions.
These services play a significant role in ensuring a seamless and high-quality customer experience. By integrating voice services, digital management, and back-office support, businesses can offer comprehensive and cohesive customer care across all touchpoints.
FAQs About Call Center Outsourcing Companies
While call center outsourcing is an easy concept to grasp, there are plenty of questions about the topic. Let’s answer some of the most popular.
What Is Call Center Outsourcing?
Call center outsourcing is when a company hires an outside team to handle customer service tasks such as calls, emails, and chats. It helps save money and time while letting the business focus on what it does best.
What Is the Biggest Call Center Company?
The biggest call center company is Teleperformance, a global leader in outsourcing services that offers customer support, tech support, and more across various industries.
What Does BPO Stand for?
BPO stands for Business Process Outsourcing. It refers to the practice of contracting specific business tasks, like customer service or accounting, to external service providers. BPO helps companies reduce costs, improve efficiency, and focus on core business operations.
Final Thoughts
Choosing the right call center outsourcing company is crucial for enhancing customer service operations. The right provider can offer cost savings and superior support and help you focus on core business activities.
Whether you opt for the extensive services of a major outsourcing firm or the specialized expertise of a niche provider, selecting the right partner is key to improving customer satisfaction and supporting business growth.
Ready to Transform Your Customer Service Experience?
Schedule a consultation with 1840 & Company today to discover how our tailored outsourcing solutions can meet your needs and drive your success.
